Job Description

Job Description

Key Highlights

·        Opportunity to become the trusted technology advisor for a portfolio of business clients.

·        Join a growing Managed Services Provider focused on customer success, security and continual improvement.

·        Lead strategic technology planning, alignment, security maturity and digital transformation initiatives.

·        Work closely with Service Delivery, Projects and Technical teams.

·        Influence technology standards, client satisfaction and recurring business growth.

Our client is an established Australian Managed Services Provider delivering managed IT, cloud, cybersecurity and business technology solutions to small and medium-sized organisations across Melbourne. The organisation believes technology should enable business growth rather than simply resolve technical issues. Their customer-first culture, proactive service philosophy and commitment to continual improvement have earned them long-term client relationships and an excellent reputation within the MSP industry.

About the Role

As the Technical Alignment Manager, you will become the strategic technology advisor for a portfolio of managed services customers. You will proactively ensure every client's technology environment aligns with industry best practices, security standards and future business objectives. You will conduct technology alignment reviews, security assessments, infrastructure health checks and strategic planning sessions while working collaboratively with the Service Desk, Professional Services and Account Management teams.

Role and Responsibilities

·        Conduct Technology Alignment Reviews across customer environments.

·        Perform infrastructure, Microsoft 365 and cybersecurity assessments.

·        Develop and maintain Technology Roadmaps.

·        Conduct Quarterly Business Reviews (QBRs) and Technical Business Reviews (TBRs).

·        Identify technology risks, security gaps and compliance concerns.

·        Recommend infrastructure upgrades, cloud adoption and security improvements.

·        Ensure environments comply with technical standards and best practices.

·        Review Microsoft 365, Azure, Entra ID and Intune configurations.

·        Collaborate with Service Delivery and Projects teams.

·        Review backup, disaster recovery and business continuity readiness.

·        Maintain accurate technical documentation.

·        Analyse recurring incidents and drive continual improvement.

·        Provide technical guidance to Service Desk engineers.

·        Build trusted advisor relationships with customer stakeholders.

·        Assist with technical proposals and strategic recommendations.

Experience and Skills Requirements

·        Minimum 5+ years' experience within an Australian Managed Services Provider (MSP).

·        Previous experience as a Technical Alignment Manager, vCIO, Technical Account Manager or Senior Systems Engineer.

·        Excellent customer relationship and stakeholder management skills.

·        Strong Microsoft 365, Azure, Exchange Online, Teams, SharePoint, Entra ID, Intune and Defender knowledge.

·        Experience with Windows Server, Active Directory, networking, VPNs and firewalls.

·        Knowledge of backup, disaster recovery and cybersecurity best practices.

·        Excellent documentation and communication skills.

·        Experience with ConnectWise, NinjaOne, IT Glue or Hudu is desirable.

·        Microsoft certifications are highly regarded.

On Offer

·        Competitive salary package plus superannuation.

·        Permanent full-time position.

·        Ongoing professional development and certification support.

·        Supportive leadership team.

·        Career progression within a growing Australian MSP.

How to Apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

If you are on our website then please apply using the “Apply Now” button below.  If you are NOT on our website then please visit our website to apply or apply via the link:  https://portal.appetencyrecruitment.com.au/J-3cx5tn/it-infrastructure-jobs/technical-alignment-manager-melbourne.php

Other Titles for this Role

Technical Alignment Manager, Virtual CIO (vCIO), Technical Account Manager, Technology Success Manager, Client Technology Manager, Infrastructure Consultant, Solutions Consultant, Strategic Technology Consultant, Technology Advisor and Senior Systems Engineer.

Appetency Recruitment Service @ 03 8560 3750

Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney

#ITMSPjobs | #ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | #InformationTechnologyJobsMelbourne