Job Description

• Lead complex technical projects and act as the ultimate escalation point for the service team.
• Design and implement cutting-edge solutions across Azure, Microsoft 365, and modern telephony.
• Enjoy a dynamic role that blends high-level solution design with hands-on, client-facing field engineering.

About Our Client

Our client is a progressive and innovative Managed Services Provider (MSP) dedicated to delivering strategic, high-value technology solutions. They specialise in leveraging the full power of the modern cloud stack, including Microsoft 365 and Azure, to help their clients succeed. They foster a culture of technical excellence, continuous learning, and collaborative problem-solving, empowering their team to take ownership and make a real impact.

About the role

As a Systems Engineer, you will be the technical cornerstone of the team, acting as the highest point of escalation for complex issues while also leading the design and implementation of sophisticated infrastructure solutions. This is a hands-on, client-facing role that perfectly balances high-level strategic work with practical field engineering. You will be instrumental in shaping the technical direction of our services, mentoring junior engineers, and ensuring our clients receive best-in-class solutions.

Must haves:

• Advanced architectural and administrative expertise in the Microsoft 365 ecosystem.
• Strong, hands-on experience designing and implementing solutions in Microsoft Azure.
• Proven experience in a senior technical role (L3/Systems Engineer) within a Managed Services Provider (MSP).

Role and Responsibilities

• Act as the final escalation point for complex technical support tickets, resolving issues that require deep expertise.
• Design, implement, and manage infrastructure solutions across on-premise, cloud (Azure), and hybrid environments.
• Lead client-facing technical projects from scoping and design through to successful implementation and handover.
• Configure and optimise advanced Microsoft 365 services, including security, compliance, and telephony (Teams Phone).
• Administer and secure multi-tenant environments using modern management tools (e.g., CIPP).
• Mentor and provide technical guidance to Service Desk Analysts, contributing to their professional growth.
• Drive the continuous improvement of internal technical systems, processes, and documentation.

Experience/Skills

• Advanced architectural knowledge of Microsoft 365 and Microsoft Azure platforms.
• Strong proficiency with modern security tools, compliance frameworks, and best practices.
• Experience with cloud telephony solutions (e.g., Teams Phone, RingCentral).
• Proficiency in scripting and automation (e.g., PowerShell) to drive efficiency.
• Expertise in backup, disaster recovery, and business continuity planning and implementation (e.g., AvePoint).
• Exceptional problem-solving skills with a strategic, forward-thinking approach.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Proven ability to self-direct, manage projects, and make high-level technical decisions.

Qualification

While advanced industry certifications (e.g., Microsoft Azure Administrator/Expert, M365 Enterprise Administrator Expert) are highly regarded, your proven hands-on experience, project portfolio, and deep technical expertise are most important.

What is on offer

• The opportunity to take technical ownership and make a significant impact on service delivery.
• Constant exposure to a modern and evolving technology stack with a focus on cloud-first solutions.
• A dynamic and varied role that combines solution architecture, project delivery, and senior support.
• A strong focus on continuous learning and professional development.
• A collaborative and supportive team environment where your expertise is valued and respected.

How to apply

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Other Information

Other titles for this role in other organisation might be: Systems Engineer, Infrastructure Engineer, Level 3 Engineer, IT Consultant, Escalations Engineer

Appetency Recruitment Services @ Call: 1300 507 007

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