Helpdesk & Dispatch Coordinator

Job Description

 About the role

You will be a detail oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform service desk operations with technicians on behalf of existing clients within the Dental Industry Australia wide.

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Key Responsibilities

1.    Coordinating with internal and external stakeholders to manage service requests

2.    Guaranteeing the smooth delivery of IT solutions and services

3.    Managing schedules & timesheets for a team of technicians and handling escalations from customers

4.    Supporting the continuous improvement of delivery processes and methodologies

5.    Handling the reception, triage, and assignment of all onsite requests, tickets and tasks

6.    Overseeing service operations and delivery and coordinating with account managers

7.    Developing and maintaining training improvement plans, schedules and status reports

8.    Resolving remote tickets

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Requirements

To be successful in your application, you will need:

1.    Outstanding stakeholder management skills with the capability to garner support for service management initiatives

2.    Demonstrated expertise in workforce scheduling and planning and are beneficial

3.    Experience working for a Managed Service Provider or Consultancy.

4.    Access to a car and a valid driver's license

5.    Project Management Professional (PMP), Microsoft and ITIL certifications and ConnectWise experience beneficial

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What is on offer

1.    Permanent role with good pay

2.    Specialised industry experience

3.    Experience working for a Managed Service Provider or Consultancy.

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How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please visit our website to apply or apply via the link:  https://portal.appetencyrecruitment.com.au/J-njdwxj/it-infrastructure-jobs/dispatch-coordinator-melbourne.php

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Other titles for this role in other organisation might be: Service Desk Coordinator, Helpdesk Coordinator, Dipatcher, Service Desk 2IC