Providing learning opportunity to
support wide array of technologies
WFH role with travel to client site
offering learning opportunities while valuing work life balance
Our client
is a MSP that helps its clients excel in today’s challenging environment.
The MSP focuses on work with clients to create optimal outcomes based
on proven technology, industry best practice
and our real-world experience
The
business predominantly support small to medium size (10 to 200 size) businesses
predominantly in the Melbourne’s South East region
About the role
You will be supporting the customers over the
phone or travelling to their offices for onsite support, projects or when you
are required to operate from client office or resolve onsite issues. Thus, the
role will be hybrid i.e operating from home unless you are required to work
from client office.
The client is looking for someone to work in a
very close net team and values flexible and good worklife balance but is pretty
inspired to deliver excellent customer service.
Role and
Responsibilities:
The role will require you to provide both
remote and on-site client support including
·Responds to and resolves technical
issues related to endpoints, hardware peripherals, Business SaaS, identity and
print
·Provides support for software
installations and configurations
·Recovery of files from backups
·Manages support calls and emails, ensuring
SLAs are met
·Troubleshoots and resolves basic
network-related issues
·Handles complex issues such as Root
Cause Analysis on blue screening laptops
·Goes beyond workarounds to drive to
fix the problems permanently
·Manages user accounts, computers, and
security groups using identity management tools
·Configures and maintains mailboxes for
network users on various platforms
·Implements security policies and
protocols to ensure system security
·Email system management including
setting up out-of-office replies and
·M365 - Office 365 / Microsoft 365 / Intune /
Team / SharePoint / OneDrive administration and Google workspace related issues
Experience and
Skills Requirements:
·Excellent communication skills and ability
to build relationships with clients and team
·Around 2 - 5 years MSP relevant
experience
·Experience with Windows Server, Active
Directory, Exchange server, TCP/IP, DNS, DHCP, Office365 / Microsoft 365, Azure
·Experience with MSP tools, systems and
processes such as Kaseya & Datto Products such as Autotask and Datto RMM
·Strong experience Creating and reviewing
technical documentation such as procedural, instructional, and operational guides
·Own reliable vehicle (Vehicle
Allowance / Reimbursements will be provided)
·Citizens or Permanent Residents
On Offer:
Permanent position
WFH with travel to client site required
at average around 2 and occasionally upto 4 days per week
Certification reimbursement
Personality similar to yours and
Culture that you will like
How to apply
ATTENTION!
Please make sure you apply ONLY through our website. DO NOT apply for Appetency
Recruitment Services jobs anywhere else on the web.
If you are on our website then
please apply using the “Apply Now” button below
Other titles for this role in other organisation might be: Field
Engineer, Level 2 Engineer, Support Engineer, IT support, Managed Services
Engineer, Systems Engineer, End-user Support Engineer