• Pro-active infrastructure audit and alignment role
• High client exposure and onsite exposure
• Opportunity to help uplift organization’s efficiency and client’s IT environment robustness

Our client an established, stable and growing Managed Service Provider business that has been catering to small and medium enterprises mainly in Sydney for over 35 years. The team is expanding in Melbourne and is gearing for growth.

The value proposition for this amazing business is to act as a true strategic partner accountable for delivering increased value and increased efficiency for its customers. The culture of the organsiation culture is to properly analyse and fix problems to continually improve the clients’ environment and confidence in their technology environment. 

About the role

We are looking for ambitious, always learning, process driven, client satisfaction oriented virtual IT Manager.

You will be acting as the hands on IT Infrastructure manager for a number of client. You will be standardizing the client IT environment making the environment more stable and capable while at the same time identifying and communication the risk and improvement opportunities in the IT environment to the MSP’s account managers.

Cultural fit is really important for the business. The culture of the organisation promotes learning, encourages ownership and offers profit share schemes. Thus, we are looking for someone who wants to be part of such culture.

Must haves for the role:

• Excellent customer engagement skills
• Ability to create and help build a standardisation infrastructure audit checklist and proactively maintain clients environment to high standards
• Enjoys structuring things and creating templates and standard that others can benefit from

Role and Responsibilities:

The role will require you not only be hands on various technologies but build capability of the organisation. The role will require you to help define, uplift and improve the standards to that the MSP should be implementing the various infrastructure devices to clients environment.

• This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
• Technical client-facing field role.
• Managing a portfolio of clients as an onsite technical resource (normally will visit one client per day).
• Truly proactive potential problem identification and remediation role that is closely aligned with ITIL Problem Management.
• Identify risks and sales opportunities to feed them back into delivery team
• You will be required to have your own reliable vehicle (Vehicle Allowance / Reimbursements will be provided as per Vehicle and Travel Policies)

Experience and Skills Requirements:

• Excellent customer engagement skills
• Strong experience across a wide variety of technologies
  • MS Windows Server Administration
  • Exchange Server / Exchange Online / Office 365
  • SQL Server Administration
  • Hyper-V & VMWare Administration
  • Networking Skills (Routing / NAT / VLAN)
  • Troubleshooting skills across multiple technologies
  • Desktop Support
• Strong experience with creating, documenting and implementing standardisation across client environments
• Enjoys structuring the environments and improving the IT stability of the client IT infrastructure environment
• Service ticketing systems experience (preferably Autotask)
• Remote monitoring & management systems experience (preferably N-Able)
• Documentation systems experience (preferably ITGlue, Sharepoint)

On Offer:

• Competitive Remuneration and profit sharing scheme
• Permanent position
• Excellent office in Sydney North West & Hills District and Onsite parking
• Genuine caring culture that promotes learning

How to apply

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• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/J-tdj4r4/it-infrastructure-jobs/technical-alignment-manager-melbourne.php

Other titles for this role in other organisation might be: IT Manager, System Administrator, Associate IT Manager, 2IC Manager, Senior Support, Senior service desk, Infrastructure consultant, Support Manager, vITM, Virtual IT Manager

Appetency Recruitment Service @ 1300 507 007

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