Pro-active infrastructure audit and alignment role
High client exposure and onsite exposure
Opportunity to help uplift organization’s efficiency and client’s IT environment robustness
Our client an established, stable and growing Managed Service
Provider business that has been catering to small and medium enterprises
mainly in Sydney for over 35 years. The team is expanding in Melbourne
and is gearing for growth.
The value proposition for this amazing business is to act as a true
strategic partner accountable for delivering increased value and
increased efficiency for its customers. The culture of the organsiation
culture is to properly analyse and fix problems to continually improve
the clients’ environment and confidence in their technology
environment.
About the role
We are looking for ambitious, always learning, process driven, client satisfaction oriented virtual IT Manager.
You will be acting as the hands on IT Infrastructure manager for a
number of client. You will be standardizing the client IT environment
making the environment more stable and capable while at the same time
identifying and communication the risk and improvement opportunities in
the IT environment to the MSP’s account managers.
Cultural fit is really important for the business. The culture of the
organisation promotes learning, encourages ownership and offers profit
share schemes. Thus, we are looking for someone who wants to be part of
such culture.
Must haves for the role:
Excellent customer engagement skills
Ability to create and help build a standardisation infrastructure
audit checklist and proactively maintain clients environment to high
standards
Enjoys structuring things and creating templates and standard that others can benefit from
Role and Responsibilities:
The role will require you not only be hands on various technologies
but build capability of the organisation. The role will require you to
help define, uplift and improve the standards to that the MSP should be
implementing the various infrastructure devices to clients environment.
This role is responsible for technical alignment (identification
and remediation) to reduce client incidents/tickets and the time spent
doing them.
Technical client-facing field role.
Managing a portfolio of clients as an onsite technical resource (normally will visit one client per day).
Truly proactive potential problem identification and remediation role that is closely aligned with ITIL Problem Management.
Identify risks and sales opportunities to feed them back into delivery team
You will be required to have your own reliable vehicle (Vehicle
Allowance / Reimbursements will be provided as per Vehicle and Travel
Policies)
Experience and Skills Requirements:
Excellent customer engagement skills
Strong experience across a wide variety of technologies
MS Windows Server Administration
Exchange Server / Exchange Online / Office 365
SQL Server Administration
Hyper-V & VMWare Administration
Networking Skills (Routing / NAT / VLAN)
Troubleshooting skills across multiple technologies
Desktop Support
Strong experience with creating, documenting and implementing standardisation across client environments
Enjoys structuring the environments and improving the IT stability of the client IT infrastructure environment
Service ticketing systems experience (preferably Autotask)
Remote monitoring & management systems experience (preferably N-Able)
Documentation systems experience (preferably ITGlue, Sharepoint)
On Offer:
Competitive Remuneration and profit sharing scheme
Permanent position
Excellent office in Sydney North West & Hills District and Onsite parking
Genuine caring culture that promotes learning
How to apply
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If you are on our website then please apply using the “Apply Now” button below
Other titles for this role in other organisation might be: IT
Manager, System Administrator, Associate IT Manager, 2IC Manager, Senior
Support, Senior service desk, Infrastructure consultant, Support
Manager, vITM, Virtual IT Manager
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