Support Technician

Job Description

• Small intimate team
• Friendly, supportive working environment
• Diverse job role
• Company Fuel Card and E-Tag
• Company Laptop

Requirements

• Minimum of 3 years of experience within an I.T support and network engineer role
• Current Australian drivers licence and a reliable vehicle
• Strong Microsoft Server / Exchange / AD experience
• Strong Entra ID, Office 365, SharePoint, Microsoft Teams skills
• Experience with project design, build, & implementation, specifically relating to Office 365 and Entra ID
• Solid Networking and Firewall experience
• Well-developed analytical and problem-solving skills
• Excellent communication and time management skills
• Experience with VOIP systems, we sell 3CX
• Ability to work independently and as part of a team
• Ability to take ownership of work and follow through with customers
• Availability Monday to Friday (9:00am to 5:30pm)
• Ability to action callouts when required
• Availability for overtime when required

Good to have Requirements

• Experience with WatchGuard Branded firewalls
• Experience with Sophos Cloud Anti-Virus software
• Experience with Connect Wise ticketing software
  
  

Responsibilities

• Provide support for Microsoft Windows desktop and servers / Entra ID connected clients
• Monitor networks and servers
• On Premises and Cloud systems Implementation and Maintenance
• Liaise with external software and hardware vendors when required
• Server and Cloud rollouts and workstation configurations
• Log job details and resolutions (We use ConnectWise)
• Onsite callouts to clients as required