Application Support Analyst

Job Description

• Opportunity to work in an established fast growing start up with growing support and development teams
• Healthcare, clinical and medical domain exposure
• Opportunity to support the latest version of the SaaS software

Our client is a proud Australia and publically listed software firm focused on medical tech. Established in 1985, the company has offering software for the medical clinics, hospitals and healthcare providers. 

About the role

You will be the face of the organization providing first line of support (level 1 and level 2) to company’s customers and end users for the company’s portfolio of software. You will identifying, documenting and resolving defects in the large-scale multi-tenanted Clinical Applications and Healthcare software platform.

Must haves for the role:

1. You'll use your problem- solving skills to assist your customers and resolve IT application related incidents, service requests and problems in a timely and efficient manner issues with minimal impact to the business
2. You'll be providing support across the company’s portfolio of products / applications (such as Saas and traditional applications)
3. Strong problem solving and customer focus
4. Strong communication and customer service skills

Role and Responsibilities:

You will work providing provides customer exposure for those who enjoy problem solving, technology, helping customers and building a close relationship with the clients .

• Supporting proprietary software products / applications
• Troubleshooting high level issues for clients/end users
• Provide customer focussed application support and can translate tech to bring a solution to the client
• Provide quality Level 1 and level 2 end user support to customers who are utilising company’s SaaS product
• Respond to requests and incidents following defined processes including escalation procedures    
• Identify, investigate, prioritise and resolve issues quickly and efficiently
• Assist broader Clinical support team in all aspects of Incident and Problem management
• Resolve issues as much as possible but at the same time insure issues are documented, raised and escalated to relevant development team and managers
• Support, log, categorise, and track incidents reported by customers

Experience and Skills Requirements:

• Very Strong communication skills (written and verbal) with the ability to understand complex problems and explain them clearly to end user in simple language
• Experience managing and supporting software application services
• Min 2 years’ experience in a similar application support role
• Local ANZ Health Industry knowledge/expertise shall be highly regarded
• Experience with SQL and data manipulation shall be highly regarded
• Ability to explain business and technical requirements to all members of a team    
• Broad understanding and knowledge of software development, testing and quality assurance 
• Exposure and willingness to have hands-on experience with various programming/scripting languages (.NET and C#,  Java, Javascript, HTML, XML) shall be highly regarded

On Offer:

• Competitive Remuneration
• Permanent position
• Excellent capable team
• Part of an established Aussie tech firm
• Great culture

How to apply

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Other Information

Other titles for this role in other organisation might be: Application Support Analyst, Application Developer, Application Support, Application expert, Cloud Application Developer, Cloud Application Support, Junior Application Developer

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