Job Description

• • Full time Permanent position
  • Great learning + growth potential
    
    

  About :Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have good multi-tasking skills and can help deliver high level of support

  The primary responsibility for the role of Service Desk Engineer is to provide Level 1 and Level 2 technical support for clients. Our support will include Mobile support (training provided) and desktop/systems support (expect some experience in this area).

  Key responsibilities for this role:

   

  • Triage and resolve level 1 and 2 technical support requests via phone, email, onsite or through remote tools in a customer focused manner.
  • Ensures timely resolution or escalation of incidents, and promptly communicate on progress to end-users.
  • Log requests correctly into the PSA with appropriate parameters and with detail.
  • Log time spent on tickets correctly into the PSA.
  • Update and maintain the knowledge base diligently.
  • Provide after hours on call support as needed.
  • Attend client sites and provide face to face support if/when required.
    
    

  Key requirements for this role:

   

  • 1-2 years’ experience working on a service desk.
  • Experience working for an MSP is ideal.
  • Industry specific certifications is preferrable (e.g. Microsoft, Azure etc)
  • We are looking for someone with the following skill set:
  • Across the board intermediate knowledge of various technologies including but not limited to:
  • Active Directory
  • Microsoft Exchange
  • Microsoft Office 365
  • SharePoint
  • Windows Desktop
  • Microsoft Product Stack (Windows Server, AD, DFS, DHCP, DNS, etc)
  • Troubleshooting of systems from hardware level up (workstations, network devices,
  • storage)
  • Endpoint Security (e.g.: Webroot or Sophos or Microsoft Defender)
  • Knowledge of Wired/Wireless Networking (e.g., Switches, Access Points, etc)
  • Must be Aus Citizen or PR
  • Additionally any experience in Microsoft Intune or VMWare Workspace One (iOS/Android) would be preferable but not required. We will provide complete training on these platforms and all other platforms in use by Solve.
    
    

  On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Great learning and growth potential
  • A career path for the right candidate
    
    

  How to apply:

  If you on our website, apply using the link below

  If you are NOT on our website, please apply on the 
  
  https://portal.appetencyrecruitment.com.au/J-3dwwxn/information-technology-jobs/service-desk-engineer-melbourne.php

   

  Other titles for this role in other organisation might be: L2 Engineer,L1 Engineer, Desktop Support

  
  

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