Virtual CIO Team Lead / Senior Account Manager – Team Lead

Job Description

• Consulting role with a strategic focus on IT environment
• Leadership role with team’s P&L Accountability
• Fantastic Work Environment – unique career opportunity

Our client is a leading and unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

You will the virtual CIO team lead managing a number of small to medium size business as the Account Manager. You must have experience formulating Strategy meeting customers’ needs and objects and experience delivering Service Strategy to Plan/Service Design that delivers to business objectives.

Few leadership aspects of the role are:

• You will accountable for the P&L of the vCIO/Account Management team including hiring and firing
• You will be accountable for coaching and providing leadership to the vCIO team
• You will be accountable for ensuring division and individual vCIOs are hitting the KPIs

Few unique aspects of the role are:

• You will be MSP client’s employee however you will be the client’s representative in the MSP first followed by being the MSP’s representative to the client
• In one line “You are responsible to make client’s IT environment awesome” by providing recommendations and strategic roadmap to client’s IT environments
• You must have a strong technical background and MUST have a strategic view about your assigned client’s organization, their IT infrastructure and how you can help them meet their long-term goals
• You must be extremely strong with repo and relationships building
• vCIO role is a 100% strategic consulting role – we are not looking for salespeople or hands-on technical people – we are looking for technically strong individuals who are great relationship builders and are strong with eagles eye/strategic view on IT
• vCIO role is a 100% IT consulting role that can be viewed as a mix of number of roles – “Technical Account Manager” with strong technical and solution design experience but not linked to sales/revenue KPIs, “Technical Engineer” with a strong technical background but does not require hands-on technical work
• The role does not have a sales/revenue KPIs
• The role does not require you to do hands-on technical work
• You are expected to understand client requirements and help them meet their vision. You will have pre-sales help in the organization to help you design the solution and SDM shall be responsible for delivering the solution

You will apply analytical and action-oriented approach to achieve service incremental and large-scale improvements as part of Continual Service Improvement.

Roles and Responsibilities

• Leading the vCIO/Account Management division
• Consulting, providing solutions, helping improve client IT environment and assisting the clients to meet their vision by removing IT as a pain area
• Act as a vCIO for a number of clients
• Conduct regular meeting / IT strategic roadmap workshops with the clients
• Liaison with the internal MSP team to ensure client’s objectives are met
• Act as final escalation/touch point for the customer (not a technical hands on touch point)
• Help identify/build a long term IT strategy for the clients
• Reduce clients IT risk and help them get time back in the day
• Ensure clients environments is continuously improving that also reduces the workload on the MSP internal team as well
• Ability to become a trusted advisor for the client

Key Result Area

• Customer satisfaction
• The health of customer’s IT
• Reduce the number of hours spent on IT
• Improvements brought to customers IT environment

Experience

• Strong Strategic IT consulting (internal or external) experience
• Experience within a Managed Services environment, supporting multiple Customers' (preferred) or previous experience as IT Director, Head of IT or CIO
• Proven experience of leading the IT division, P&L and formulating 3-5 years strategic IT roadmaps for the organisations
• Strong technical background
• Previous experience of running own business (shall be looked at favorably)
• Strong communication and relationship building experience
• Several years of experience in strategic IT advisory role

Qualifications & Other Requirements  

• Tertiary qualifications in an IT or related discipline
• ITIL Certification & technical Certifications in areas such as Infrastructure, Cloud, Security, Identify Management, etc
• Certifications in infrastructure & architecture design
• Drivers license & willingness to travel

What is on offer

• Base Salary + super + car allowance
• Permanent position
• Excellent strategic consulting & client engagement role
• Excellent culture & work environment

How to apply

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/fab14da9/sales-and-marketing-jobs/virtual-cio-team-lead-senior-account-manager-team-lead-notting-hill.php

Other titles for this role in other organisation might be: vCIO, Senior Account Manager, CIO,  Principal Solutions Expert, Head of IT, Director of Technology, Technology Consultant, Client Success Consultant, IT Director