L1/2 Support Engineer

Job Description

Key Highlights

• Flexibility & Support:  WFH model with a supportive team that "has your back" during field visits.
• Tech-Forward Stack: Gain hands-on experience with Microsoft Copilot (AI), Proxmox virtualization, and high-end Cybersecurity (Crowdstrike/Arctic Wolf).

About Our Client

Our Client is a Sydney-based IT Managed Service Provider (MSP) known for its tight-knit team culture and long-term staff retention. Managing a diverse and unique client base—including the Greyhound and Harness racing industries—they pride themselves on providing down-to-earth, patient, and highly effective technical solutions. This is an environment where you aren't just a number; you are a valued member of a 9-person team that prioritizes professional development and mutual support.

About the Role

We are seeking a proactive IT Support Engineer (Level 1/2) to act as the "hands and feet" of our Sydney operations. This is a dynamic, hybrid role that balances remote work-from-home support with essential on-site client visits across Greater Sydney. You will be at the forefront of modernizing client environments, moving away from legacy virtualization toward Proxmox, and integrating AI-driven tools like Microsoft Copilot.

Must Haves

• Sydney-Based: Must reside in Sydney with a valid driver’s license and reliable vehicle (mileage/travel fully reimbursed).
• M365 Proficiency: Strong experience in Microsoft Office 365 administration and management.
• Patience & Communication: Ability to explain technical concepts clearly to "non-tech-savvy" clients with a respectful, patient "Aussie" communication style.
• Curiosity: A genuine hunger to learn new stacks, read logs, and master emerging technologies.

Role and Responsibilities

• Provide remote and on-site technical support for hardware, Dell servers, and virtual environments.
• Administer M365 environments and assist in Microsoft Intune migrations and automation.
• Support the transition of client environments from VMware to Proxmox virtualization.
• Monitor and troubleshoot elite cybersecurity stacks, including Arctic Wolf, Crowdstrike, and Netscope.
• Travel to client sites (CBD, Western Sydney, Richmond, Bankstown) for hands-on troubleshooting and hardware setups.
• Collaborate closely with senior engineers to escalate and resolve complex technical glitches.

Experience/Skills & Qualification

• Proven experience in Level 1 or Level 2 technical support, ideally within an MSP or multi-client environment.
• Solid understanding of Windows Server and general hardware troubleshooting.
• Exposure to cloud-based automation and endpoint management.
• Ability to troubleshoot independently by reading logs and seeking documentation.
• Relevant IT certifications (Microsoft, CompTIA, or Security) are highly regarded, but a "keen to learn" attitude is the priority.

What is on Offer

• Salary: Up to $80,000 + Super (commensurate with experience).
• Training & Development: Comprehensive internal training plus payment for vendor courses and exam fees.
• Flexibility: Work from home the majority of the time, with access to a shared office when needed.
• Travel Benefits: Full reimbursement for all kilometers, tolls, and travel expenses (Ubers/Trains).
• Tools of the Trade: Company laptop, mobile phone, and all necessary technical tools provided.
• Innovative Projects: Work on cutting-edge AI (Copilot) and Cyber-risk management projects.

How to Apply

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