Systems Engineer (Level 2 or 3)

Job Description

·         Act as a key Level 2 support point, resolving challenging technical issues for the service desk.

·         Gain hands-on experience across a wide range of server, network, and Microsoft 365 cloud technologies.

·         Enjoy a dynamic role that blends responsive service desk support with engaging IT project work.

About Our Client

Our client is a leading Managed Services Provider (MSP) driven by a commitment to exceptional customer service and proactive IT management. They foster a highly collaborative team culture that empowers employees to solve challenges creatively and effectively. With a strong belief in continuous learning and development, they equip their team with the skills and knowledge needed to deliver cutting-edge solutions that optimise client infrastructure, processes, and growth.

About the role

As a Level 2 Systems Administrator, you will be a vital member of our service desk team and the go-to expert for escalated technical issues. You will be responsible for maintaining and supporting a diverse range of client server, network, and cloud infrastructure. This is a dynamic, hands-on role that offers a perfect mix of resolving challenging support tickets, managing core infrastructure, and contributing to a variety of IT projects, providing you with broad technical exposure.

Must haves:

• Proven experience in a Level 2 or Level 3 Service Desk capacity and Systems Engineer role, ideally within an MSP.
• Strong hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID).
• Hands on experience of Windows Server, Active Directory, and virtualisation (VMware).

Role and Responsibilities

• Provide timely and effective Level 2 technical support for escalated issues from the service desk.
• Administer and support Microsoft 365 environments, including user management, mail flow, SharePoint permissions, and Teams configuration.
• Perform administration and troubleshooting of client server infrastructure, including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Manage and support client network infrastructure, including switches, routers, and firewalls (Cisco Meraki).
• Manage and monitor client backup and disaster recovery solutions to ensure data integrity.
• Participate in IT projects, including server migrations, network upgrades, and new client on-boarding.
• Create and maintain clear, detailed documentation for client systems and procedures.

Experience/Skills

• Proven experience in a Level 2 service desk or systems support role.
• Strong technical proficiency across the Microsoft 365 suite.
• Solid experience with Windows Servers, Active Directory, and virtualisation technologies (VMware).
• Fundamental understanding of networking principles (IP, subnets, DNS, DHCP) and hardware.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Experience in an MSP environment is highly desirable.
• Experience with Medical, Dental, Clinics, Healthcare clients is highly desirable.
• Familiarity with scripting (PowerShell) and exposure to SAN/NAS technologies are advantageous.

Qualification

• Essential: Higher School Certificate (HSC), Certificate IV in Information Technology, and/or Microsoft Technology Associate (MSA).
• Desirable: A Diploma or Bachelor's degree in Information Technology, along with any relevant networking or server-related certifications (e.g., Microsoft, CompTIA, Cisco)

What is on offer

• A dynamic role offering a fantastic mix of advanced service desk support and project work.
• Unparalleled exposure to a wide array of technologies across diverse client environments.
• A clear pathway for career growth into senior engineering or specialised project roles.
• A supportive and collaborative team environment that invests in your technical training and professional development.

How to apply

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• If you are NOT on our website then please visit our website to apply or apply via the link:https://portal.appetencyrecruitment.com.au/J-f8drd7/it-infrastructure-jobs/systems-engineer-level-2-or-3-sydney.php

Other Information

Other titles for this role in other organisation might be:
Systems Engineer , Service Desk Engineer (Level 2), IT Support Engineer, Technical Support Analyst, Infrastructure Support Engineer, MSP Engineer, Managed Services Engineer, Senior Support Engineer

Appetency Recruitment Services @ Call: 1300 507 007

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