Job Overview
L2 Engineer
Job Description
Reactive and proactive mid-senior level support role
·
Opportunity to work in good employee oriented
caring culture organization
·
Organisation providing venues to learn and grow
Our client an established, stable and growing Managed Service Provider
business that has been catering to small and medium enterprises mainly in
Sydney for over 35 years. The team is expanding in Melbourne and is gearing for
growth.
About the role
We are looking for ambitious, always learning, process driven, client
satisfaction oriented Engineers.
Must haves for the role:
·
Provide exemplary customer service by phone, email, in person and via
remote monitoring and management systems (currently utilise N-Able);
·
Exposure to assist clients on a day-to-day basis / provide service desk
support through ticketing systems.
·
You'll use your problem- solving skills to assist your customers and
resolve IT application related incidents, service requests and problems in a
timely and efficient manner issues with minimal impact to the business
·
You'll be providing support across the
company’s portfolio of products / applications
Role and Responsibilities:
The role will require you to provide both remote and on-site related to
hardware troubleshooting and replacement, networking, server, Microsoft 365
management, administration, and support.
·
Work with a ticket based system, managing your own tasks and incidents
(Autotask / ConnectWise);
·
Supporting proprietary software products / applications.
·
Troubleshooting high level issues for clients/end users.
·
Provide customer focussed application support and can translate tech to
bring a solution to the client.
·
Provide quality Level 1 and level 2 end user support to customers who
are utilising company’s product
·
Provide support to pro-active and project teams;
·
Record and complete documentation as required through ITGlue and
Sharepoint;
·
Experience across technologies:
o Microsoft Server
operating systems (including AD, DHCP, DNS, RAS, RDSH, GPOs)
o Microsoft Exchange
server (on prem & Online)
o Microsoft Remote
Desktop Services & Citrix XenApp environments
o Understanding of
Microsoft Office environment
o Mac or Apple
product support
o End user devices
(desktops, laptops, thin clients)
o Microsoft Public
Cloud environments (Azure, Modern Workplace/M365)
o Networking
experience (TCP/IP, LAN/WAN connection troubleshooting, DNS, firewalls, NAT
rules)
o Collaboration (MS Teams/3CX)
Experience and Skills Requirements:
·
Be customer focused and able to multitask and deal with customers of
varying IT capability.
·
Have outstanding customer service skills.
·
2-6+ years MSP service desk experience mandatory
·
Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue,
Sharepoint
·
Apple MacOS support
·
Microsoft 365 and Azure knowledge
·
Experience with Windows Server, Active Directory and Exchange server
·
TCP/IP + DNS + DHCP
·
Ability to work autonomously within a geographically spread team
·
Excellent communication customer service skills
·
Full Australian Driver’s License and own car
·
IT Certifications / Degree / Diploma preferred
· Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly regarded but are not essential
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link:
- https://portal.appetencyrecruitment.com.au/J-wtt6sp/Information-Technology-Business-jobs/L2-Engineer-Melbourne.php
Other titles for this role in other organisation might be: Level 2 Engineer, Project Engineer, Senior System Support, Level 2 Technician, Senior System Engineer, Professional Services Engineer,
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Location Melbourne 23-05-17 IT Management Permanent Full-time Jobs
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