Head of Technology & IT Manager

Job Description

• Internal IT Manager role in Melbourne’s CBD
• Strategic role on IT with vendor management
• Bigger picture role with hands on aspects

Our client is a national professional services organisation providing career transition, training and outplacement services to large corporate clients.

About the role

As Head of Technology, you will be the main point of contact and IT subject matter expert for the organisation and related group companies. This role lies in the main group holding company that oversees the IT across the 4 different companies owned by the group.

On one hand, you shall be working with the leadership team, suppliers and MSP to oversee technology operations and drive the use of technology to drive organisation-wide strategic IT improvements and outcomes. There is an existing pipeline of projects and systems that you will be expected to get the ground running and take charge of their implementation and adoption.

While on the other hand, you will be only IT person in the organisation thus you will be providing urgent end-user support as well. Thus, you need to be passionate about all aspects of IT and not afraid to get your hands directly and work independently.

Responsibilities

Reporting to the Chief Financial Officer, you will be responsible for:

• Support strategic growth plans including managing the implementation and integration of new and existing systems
• Provide advice and recommendations to the leadership group around technology strategy, governance and information security
• Research about new technologies in the market and recommend the leadership team about new technologies
• Develop and continue development of the technology roadmap and prepare business cases and cost/benefit analysis of new initiatives
• Drive digital and technology transformation across the business, ensuring strong project governance, effective change management, software development delivery and uptake
• Contribute to tender preparation and respond to client’s tender’s information security questionnaires
• Manage all IT operation, support services and risk to ensure a robust IT environment
• Develop, implement and maintain IT policies, procedures and disaster recovery plan(s) in association with MSP
• Project manage IT initiatives including the planning, tracking and executing

Responsibility boundaries for the role are:

1. Strategic Responsibilities

• IT roadmap – recommendations to leadership team (with or without MSP’s support)
• Procurement – the selection of hardware, vendors, etc (with or without MSP’s support)
• Tender response – help organisation comply with IT requirements for the tender process and respond/negotiate with clients about the IT requirements of the tender (with or without MSP’s support)
• New software and IT initiatives identification
• Project manage initiative
• Identify risks and opportunities (with or without MSP’s support)
• Proactively identify and recommend improvements to IT (with or without MSP’s support)
• Have a bird’s eye view on IT and provide guidance to CFO and MSP about it

1. IT Manager Responsibility (Network, Security & Infrastructure) (hands-on aspect)

• Local users support (Windows 10, Printing, Office 365, etc.…) for immediate requirement
• Encourage staff to call MSP support for non-priority issues
• Overseeing and Monitoring infrastructure, network, applications
• Servers/Printers/Phone/Video Conference Hardware maintenance and support
• Be the hands on the ground
• Provide remote support to users when required

Experience and Qualification: You MUST have:

• Passionate about technology and technologies potential to improve stakeholders/clients experience and drive growth
• Exposure to strategic planning and execution and in the development of technology road-maps
• Exceptional stakeholder management experience
• Proven track record of successful leadership with cross-functional teams and business units
• Proven experience to manage end-to-end technology environments including infrastructure, projects, SaaS softwares, application, vendors, and service
• Advanced knowledge of computing software and equipment, general knowledge of computing network, database, programming logic, data modelling and processes.
• Knowledge of ITIL methodology, Project management, IT governance and budgeting
• Experience across technology stack / supporting Office 365, Azure, Windows O/S, Outlook, Citrix, LAN, WAN, Cloud computing, Azure, SQL Server Studio, Power BI
• A degree in technology and qualification in Project management will be highly regarded
• Previous experience of budgeting, financial management, financial reporting
• Experience developing the business case and presenting business cases to the executive team
• Experience with Python and MYOB Exo shall be highly regarded
• Previous experience as IT Manager or Head of IT shall be highly regarding
• Ability to provide remote support

Cultural Requirements: You MUST have:

• Peoples person who thrives on the relationships with others and helping others
• Humble and polite and wanting to contribute to the culture
• Peer mindset

On Offer:

• Good base salary + super
• Full-time role in Melbourne CBD
• Great culture

How to apply:

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://portal.appetencyrecruitment.com.au/79665db0/information-technology-business-jobs/head-of-technology-and-it-manager-melbourne.php

Other titles for this role in other organisation might be: Head of Technology, IT Manager, Senior IT Manager, Senior Consultant, Principal Solutions Expert, IT Manager. Head of IT, Director of Technology, Technology Consultant, Client Success Consultant, IT Director