Job Description

• A true strategic IT consulting role
• Consulting role with a strategic focus on IT and improving clients' business through IT
• Fantastic Work Environment – a unique career opportunity

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

You will the virtual CIO for a number of small to medium size business. Few unique aspects of the role are:

• You will be our MSP client’s employee however you will be the client’s representative in the MSP first followed by being the MSP’s representative to the client
• In one line “You are responsible to make client’s IT environment awesome”
• You must have a strong technical background and MUST have a strategic view about your assigned client’s organization, their IT infrastructure and how you can help them meet their long-term goals
• You must be a extremely strong with repo and relationships building
• vCIO role is a 100% strategic consulting role – we are not looking for sales people or hands on technical people – we are looking for technically strong individuals who are great relationship builders and are strong with eagles eye/strategic view on IT
• vCIO role is a 100% IT consulting role that can be viewed as a mix of number of roles – “Technical Account Manager” with strong technical and solution design experience but not linked to sales / revenue KPIs, “Technical Engineer” with strong technical background but does not require hands on technical work
• The role does have an sales/revenue KPIs as a by-product of improvements you will bring in the client's environment 
• The role does not require you to do hands on technical work
• You are expected to understand client requirements and help them meet their vision. You will have pre-sales help in the organization to help you design the solution and SDM shall be responsible for delivering the solution

You must have experience formulating Strategy meeting customers’ needs and objects and experience delivering Service Strategy to Plan/Service Design that delivers to business objectives.

You will have the ability to gather requirements and work closely with Customer Service Lead (CSL) to ensure Customer Service Strategy is established and executed by the SDM Manager.

You will apply analytical and action-oriented approach to achieve service incremental and large-scale improvements as part of Continual Service Improvement.

Roles and Responsibilities

• Consulting, providing solutions, helping improve client IT environment and assisting the clients to meet their vision by removing IT as a pain area
• Act as a vCIO for a number of clients
• Conduct regular meeting / strategic workshops with the clients
• Liaison with the internal MSP team to ensure client’s objectives are met
• Act as final escalation / touchpoint for the customer (not a technical hands on touch point)
• Help identify / build a long term IT strategy for the clients
• Reduce clients IT risk and help them get time back in the day
• Ensure clients environments is continuously improving that also reduces the workload on the MSP internal team as well
• Ability to become a trusted advisor for the client

Key Result Area

• Customer satisfaction
• Health of customer
• Reduce number of hours spent on IT

Experience

• A well rounded IT and IT management experience
• Strong Strategic IT consulting (internal or external) experience
• Experience within a Managed Services environment, supporting multiple Customers' (preferred) or previous experience as IT Director, Head of IT, IT Manager  
• Strong technical background
• Previous experience of running own business (shall be looked at favourably)
• Strong communication and relationship building experience
• Several years experience in strategic IT advisory role

Qualifications & Other Requirements  

• Tertiary qualifications in an IT or related discipline
• ITIL Certification & technical Certifications in areas such as Infrastructure, Cloud, Security, Identify etc Management
• Certifications in infrastructure & architecture design
• Drivers licence & willingness to travel

What is on offer

• Base Salary + super + car allowance
• Permanent position
• Excellent strategic consulting & client engagement role
• Excellent culture & work environment

How to apply

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://portal.appetencyrecruitment.com.au/4a7a2c8d/information-technology-business-jobs/vcio-virtual-chief-information-officer-notting-hill.php

Other titles for this role in other organisation might be: Senior IT Consultant, Subject Matter Expert, Infrastructure Specialist, Principal Solutions Expert, IT Manager. Head of IT, Director of Technology, Technology Consultant, Client Success Consultant, IT Director

Appetency Recruitment Services  @ https://www.appetencyrecruitment.com.au @ 03 8560 3750