Mobility Engineer (Level 2) – Managed Services

Job Description

About the Role

We are looking for a customer-focused Mobility Engineer (Level 2) to join our Managed Services team. In this role, you will provide ongoing support, administration, and optimisation of enterprise mobility environments for multiple customers.

You will work across a range of client environments, primarily supporting iOS and Android devices using platforms such as Microsoft Intune and VMware Workspace ONE, ensuring secure, compliant, and high-performing mobile ecosystems.

This is a hands-on, customer-facing role requiring strong technical capability, clear communication, and a proactive approach to problem-solving.

Key Responsibilities

• Provide Level 2 support for customer mobility environments (Intune & Workspace ONE)
• Act as a technical point of contact for customers, ensuring a high standard of service delivery
• Manage and support:
• Device enrolment and provisioning
• MDM/MAM configurations
• Mobile application deployments
• Monitor and maintain device compliance and Conditional Access policies
• Troubleshoot and resolve mobility-related issues across multiple customer environments
• Work with customers to implement best practices for mobility and security
• Collaborate with internal teams (Level 1, Level 3, Security, Infrastructure) for escalations and project work
• Maintain accurate documentation, ticket updates, and reporting
• Assist with onboarding new customers into managed mobility services
• Participate in continuous improvement initiatives and service optimisation
• Travel to customer sites as required

Key Skills & Experience

• Proven experience supporting enterprise mobility solutions in a managed services or multi-customer environment
• Strong hands-on experience with:
• Microsoft Intune and/or VMware Workspace ONE
• iOS and Android device management
• Experience with:
• Apple Business Manager (ABM/DEP)
• Android Enterprise and Samsung Knox
• Managed app deployment
• Solid understanding of:
• Conditional Access and compliance policies
• Identity-based access control
• MDM/MAM configurations
• Knowledge of mobile security:
• Encryption
• Jailbreak/root detection
• App protection policies
• Experience supporting end users in live enterprise environments
• Exposure to scripting/automation (desirable)

Soft Skills & Attributes

• Excellent customer communication and stakeholder management skills
• Strong organisational and time management abilities (ability to manage multiple customers/tickets)
• A collaborative team player who can also work independently
• High level of ownership, accountability, and professionalism
• Strong troubleshooting and problem-solving mindset
• Ability to work in a fast-paced Managed Services environment
• Willingness to travel to customer sites when required

Desirable Qualifications

• Microsoft certifications (e.g. Microsoft 365 Certified: Modern Desktop Administrator Associate)
• Mobility/endpoint management certifications
• Experience in MSP or customer-facing IT roles

Key Relationships

• Customers and client stakeholders
• Internal Service Desk (Level 1) and Engineering (Level 3) teams
• Cybersecurity and Identity teams
• Infrastructure and Operations teams
• Mobile carriers and device vendors

What We’re Looking For

We’re looking for someone who:

• Is comfortable working directly with customers and representing the business
• Takes ownership of issues through to resolution
• Can balance technical delivery with customer experience
• Is reliable, proactive, and adaptable
• Has a genuine interest in mobility and modern workplace technologies