Field and Support Engineer

Job Description

• Cloud environment support role with a Cloud focused MSP
• WFH role for a Mel based MSP - capable colleagues - good pay
• Cloud server and latest tech exposure

 

Our Client:                        

Our client is a MSP provided located in the heart of Melbourne CBD. The business is an established name with the niche regulated clients such as clients in Healthcare, Pharma, Financial Services, Legal etc

 

Role:

The relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. As the primary representative of the business in Sydney, you will require excellent communication and interpersonal skills when interacting with the Biotech/Pharma clients. You will develop and nurture strong relationships with the clients, providing support at all levels from entry-level to senior management, and participate in customer review meetings. Your regular face-to-face interactions with the clients will be crucial in ensuring their satisfaction with the services. 

 

Key Responsibilities:

Your daily duties, you will need a range of well-rounded technical skills, to provide on-site support and remediation of desktop and Microsoft 365 cloud issues. You will also perform the physical installation and assist with the configuration of equipment, such as servers, PCs, switches, routers, wireless access points, and other related equipment. Audits of equipment in existing environments will also be required. You will work in collaboration with our engineering team in Melbourne.

• Maintain and implement cloud infrastructure and migrated customer infrastructure
• Excellent knowledge of IT cloud server, Office365, network, desktop, firewalls, etc. 
• Develop and maintain strong relationships with clients.
• Provide IT support for all levels of staff at each organisation, including CEO, CFO, directors, and operational staff.
• Participate in customer review meetings.
• Provide on-site support and remediation of Level 1 and some level 2 desktop IT issues, and Microsoft 365 cloud issues.
• Install and assist with configuration of equipment, such as servers, PCs, switches, routers, wireless access points, and other related equipment.
• Perform site audits.
• Take ownership of issues and escalate to the Melbourne team for remote support when necessary.
• Ensure customer satisfaction by resolving issues to their satisfaction.
• Assist the Melbourne team remotely with helpdesk and project work on non-site days.

 

Skills & Experience:

• Experience in Windows & Exchange Server, Active Directory, Office 365
• Ability to manage a server using system management interface. 
• Experience in current Microsoft desktop operating systems. 
• Good experience with virtualisation and hyper-converged infrastructure
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to prioritise and manage workload effectively.
• Willingness to learn and adapt to new technologies. Superior written, verbal and documentation skills (must be fluent in English) and the ability to communicate clearly and effectively over the phone and in person

 

What is on offer:

• Base salary + super 
• Permanent position
• Excellent culture -where people enjoy their job, and always learn a lot
• Cloud focus and exposure to latest cloud tech

 

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:  https://portal.appetencyrecruitment.com.au/9cc23f78/information-technology-jobs/field-and-support-engineer-melbourne.php

 

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: System Engineer, L2/L3 Engineer, Senior L2 Engineer, Senior Support Engineer, Senior System Engineer, Infrastructure Consultant.

Appetency Recruitment Services @ 03 8560 3750

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