Job Overview
Support Engineer
Job Description
- Flexibility
& Support: WFH model with a supportive team that "has
your back" during field visits.
- Tech-Forward
Stack: Gain hands-on experience with Microsoft Copilot (AI), Proxmox
virtualization, and high-end Cybersecurity (Crowdstrike/Arctic Wolf).
About Our Client
Our Client is a Sydney-based IT Managed Service Provider
(MSP) known for its tight-knit team culture and long-term staff retention.
Managing a diverse and unique client base—including the Greyhound and Harness
racing industries—they pride themselves on providing down-to-earth, patient,
and highly effective technical solutions. This is an environment where you
aren't just a number; you are a valued member of a 9-person team that
prioritizes professional development and mutual support.
About the Role
We are seeking a proactive IT Support Engineer (Level
1/2) to act as the "hands and feet" of our Sydney operations.
This is a dynamic, hybrid role that balances remote work-from-home support with
essential on-site client visits across Greater Sydney. You will be at the
forefront of modernizing client environments, moving away from legacy
virtualization toward Proxmox, and integrating AI-driven tools like Microsoft
Copilot.
Must Haves
- Sydney-Based: Must reside in Sydney with a valid driver’s license and reliable vehicle (mileage/travel fully reimbursed).
- M365 Proficiency: Strong experience in Microsoft Office 365 administration and management.
- Patience & Communication: Ability to explain technical concepts clearly to "non-tech-savvy" clients with a respectful, patient "Aussie" communication style.
- Curiosity: A genuine hunger to learn new stacks, read logs, and master emerging technologies.
Role and Responsibilities
- Provide remote and on-site technical support for hardware, Dell servers, and virtual environments.
- Administer
M365 environments and assist in Microsoft Intune migrations and
automation.
- Support
the transition of client environments from VMware to Proxmox
virtualization.
- Monitor
and troubleshoot elite cybersecurity stacks, including Arctic Wolf,
Crowdstrike, and Netscope.
- Travel
to client sites (CBD, Western Sydney, Richmond, Bankstown) for hands-on
troubleshooting and hardware setups.
- Collaborate
closely with senior engineers to escalate and resolve complex technical
glitches.
Experience/Skills & Qualification
- Proven
experience in Level 1 or Level 2 technical support, ideally within an MSP
or multi-client environment.
- Solid
understanding of Windows Server and general hardware
troubleshooting.
- Exposure
to cloud-based automation and endpoint management.
- Ability
to troubleshoot independently by reading logs and seeking documentation.
- Relevant
IT certifications (Microsoft, CompTIA, or Security) are highly regarded,
but a "keen to learn" attitude is the priority.
What is on Offer
- Salary:
Up to $80,000 + Super (commensurate with experience).
- Training
& Development: Comprehensive internal training plus payment for
vendor courses and exam fees.
- Flexibility:
Work from home the majority of the time, with access to a shared office
when needed.
- Travel
Benefits: Full reimbursement for all kilometers, tolls, and travel
expenses (Ubers/Trains).
- Tools
of the Trade: Company laptop, mobile phone, and all necessary
technical tools provided.
- Innovative
Projects: Work on cutting-edge AI (Copilot) and Cyber-risk management
projects.
How to Apply
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