Job Overview
Technical Alignment Manager
Job Description
Job Description
Key
Highlights
· Opportunity to become the trusted technology advisor for a portfolio of business clients.
· Join a growing Managed Services Provider focused on customer success, security and continual improvement.
·
Lead strategic technology planning, alignment,
security maturity and digital transformation initiatives.
·
Work closely with Service Delivery, Projects and
Technical teams.
·
Influence technology standards, client
satisfaction and recurring business growth.
Our client is an established Australian Managed Services
Provider delivering managed IT, cloud, cybersecurity and business technology
solutions to small and medium-sized organisations across Melbourne. The
organisation believes technology should enable business growth rather than
simply resolve technical issues. Their customer-first culture, proactive
service philosophy and commitment to continual improvement have earned them
long-term client relationships and an excellent reputation within the MSP industry.
About the
Role
As the Technical Alignment Manager, you will become the strategic technology advisor for a portfolio of managed services customers. You will proactively ensure every client's technology environment aligns with industry best practices, security standards and future business objectives. You will conduct technology alignment reviews, security assessments, infrastructure health checks and strategic planning sessions while working collaboratively with the Service Desk, Professional Services and Account Management teams.
Role and
Responsibilities
·
Conduct Technology Alignment Reviews across
customer environments.
·
Perform infrastructure, Microsoft 365 and
cybersecurity assessments.
·
Develop and maintain Technology Roadmaps.
·
Conduct Quarterly Business Reviews (QBRs) and
Technical Business Reviews (TBRs).
·
Identify technology risks, security gaps and
compliance concerns.
·
Recommend infrastructure upgrades, cloud
adoption and security improvements.
·
Ensure environments comply with technical
standards and best practices.
·
Review Microsoft 365, Azure, Entra ID and Intune
configurations.
·
Collaborate with Service Delivery and Projects
teams.
·
Review backup, disaster recovery and business
continuity readiness.
·
Maintain accurate technical documentation.
·
Analyse recurring incidents and drive continual
improvement.
·
Provide technical guidance to Service Desk
engineers.
·
Build trusted advisor relationships with
customer stakeholders.
·
Assist with technical proposals and strategic
recommendations.
Experience
and Skills Requirements
·
Minimum 5+ years' experience within an
Australian Managed Services Provider (MSP).
·
Previous experience as a Technical Alignment
Manager, vCIO, Technical Account Manager or Senior Systems Engineer.
·
Excellent customer relationship and stakeholder
management skills.
·
Strong Microsoft 365, Azure, Exchange Online,
Teams, SharePoint, Entra ID, Intune and Defender knowledge.
·
Experience with Windows Server, Active
Directory, networking, VPNs and firewalls.
·
Knowledge of backup, disaster recovery and
cybersecurity best practices.
·
Excellent documentation and communication
skills.
·
Experience with ConnectWise, NinjaOne, IT Glue
or Hudu is desirable.
· Microsoft certifications are highly regarded.
On Offer
·
Competitive salary package plus superannuation.
· Permanent full-time position.
·
Ongoing professional development and
certification support.
·
Supportive leadership team.
·
Career progression within a growing Australian
MSP.
How to Apply
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Other
Titles for this Role
Technical Alignment Manager, Virtual CIO (vCIO), Technical
Account Manager, Technology Success Manager, Client Technology Manager,
Infrastructure Consultant, Solutions Consultant, Strategic Technology
Consultant, Technology Advisor and Senior Systems Engineer.
Appetency Recruitment Service @ 03 8560 3750
Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney
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