Job Overview
Support Technician
Job Description
- Small intimate team
- Friendly, supportive working environment
- Diverse job role
- Company Fuel Card and E-Tag
- Company Laptop
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Requirements
- Minimum of 3 years of experience within an I.T support and network engineer role
- Current Australian drivers licence and a reliable vehicle
- Strong Microsoft Server / Exchange / AD experience
- Strong Entra ID, Office 365, SharePoint, Microsoft Teams skills
- Experience with project design, build, & implementation, specifically relating to Office 365 and Entra ID
- Solid Networking and Firewall experience
- Well-developed analytical and problem-solving skills
- Excellent communication and time management skills
- Experience with VOIP systems, we sell 3CX
- Ability to work independently and as part of a team
- Ability to take ownership of work and follow through with customers
- Availability Monday to Friday (9:00am to 5:30pm)
- Ability to action callouts when required
- Availability for overtime when required
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Good to have Requirements
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- Experience with WatchGuard Branded firewalls
- Experience with Sophos Cloud Anti-Virus software
- Experience with Connect Wise ticketing software
Responsibilities
- Provide support for Microsoft Windows desktop and servers / Entra ID connected clients
- Monitor networks and servers
- On Premises and Cloud systems Implementation and Maintenance
- Liaise with external software and hardware vendors when required
- Server and Cloud rollouts and workstation configurations
- Log job details and resolutions (We use ConnectWise)
- Onsite callouts to clients as required