Opportunity for 2 x Engineer L3 role on service and field services
Opportunity to contribute to the business
Opportunity to implement projects and Account Manage the client
Our client a small but established Managed Service Provider. The MSP has many clients that they have been servicing over more than 2 decades. The organization is going through a cultural change from reactive to proactive and is looking for Senior Engineer who would not only act as the technical go to people in the organization but also is commercially aware to make sure that only right solution is implemented for the customers.
About the role
Catering to small and medium enterprises throughout Melbourne, you will be motivated to solution to customer problem in a timely manner while helping the company with the cultural change. You will be an ambitious Senior Support Engineer / System Engineer with highly developed communication and interpersonal skills.
Role and Responsibilities:
The role will require you to provide both remote and on-site support to our customer base. Other elements of the role include:
Minimum of 4 years working in an MSP Support environment
Experience supporting multiple clients
Experience acting as the technical L3 escalation engineer in a MSP environment
Acting as the customers point of contact and escalation point
Work with a ticket based system, managing your own tasks and incidents
Deal with escalations from level one and level two technicians
Contribute in improving the business by assisting with developing new processes
Identify improvement opportunities to help deliver high quality service
Complete project based work when required
Knowledge of the following:
Office 365 Admin / Migrations
Azure
Exchange Server
Veeam
Watchguard / Fortinet
MS Teams
Ticketing and Documentation Systems
RMM Exposure
Experience and Skills Requirements:
Generalist System engineer experience with Atleast 4+ years MSP experience
Ability to multitask and deal with multiple customers in varying IT capability
Have outstanding customer service skills.
IT Certifications / Degree / Diploma preferred
Experience acting as L2 and L3 escalation point for the service desk, field work
Experience with project work shall be highly regarded
Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
Excellent communication customer service skills
Full Australian Driver’s License and own car
On Offer:
Competitive Remuneration
Permanent position
Good working environment providing a long term career
How to apply
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Other titles for this role in other organisation might be: Level 3 Engineer, Senior Service Desk Engineer, Senior System Support, Level 3 Technician, Support Engineer, Senior System Engineer, Systems Engineer, System Engineer, L3 Managed Services Engineer, Level 3 Operations Engineer, L3 Engineer, NOC Engineer, Project Engineer, Senior Escalation Engineer, Technical Consultant, Infrastructure Engineer, Cloud Engineer