Level 3 System Engineer

Job Description

• Opportunity for 2 x Engineer L3 role on service and field services
• Opportunity to contribute to the business
• Opportunity to implement projects and Account Manage the client

Our client a small but established Managed Service Provider. The MSP has many clients that they have been servicing over more than 2 decades. The organization is going through a cultural change from reactive to proactive and is looking for Senior Engineer who would not only act as the technical go to people in the organization but also is commercially aware to make sure that only right solution is implemented for the customers.

About the role

Catering to small and medium enterprises throughout Melbourne, you will be motivated to solution to customer problem in a timely manner while helping the company with the cultural change. You will be an ambitious Senior Support Engineer / System Engineer with highly developed communication and interpersonal skills.

Role and Responsibilities:

The role will require you to provide both remote and on-site support to our customer base. Other elements of the role include:

• Minimum of 4 years working in an MSP Support environment
• Experience supporting multiple clients
• Experience acting as the technical L3 escalation engineer in a MSP environment
• Acting as the customers point of contact and escalation point
• Work with a ticket based system, managing your own tasks and incidents
• Deal with escalations from level one and level two technicians
• Contribute in improving the business by assisting with developing new processes
• Identify improvement opportunities to help deliver high quality service
• Complete project based work when required
• Knowledge of the following:
  • Office 365 Admin / Migrations
  • Azure
  • Exchange Server
  • Veeam
  • Watchguard / Fortinet
  • MS Teams
  • Ticketing and Documentation Systems
  • RMM Exposure

 Experience and Skills Requirements:

• Generalist System engineer experience with Atleast 4+ years MSP experience
• Ability to multitask and deal with multiple customers in varying IT capability
• Have outstanding customer service skills.
• IT Certifications / Degree / Diploma preferred
• Experience acting as L2 and L3 escalation point for the service desk, field work
• Experience with project work shall be highly regarded
• Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
• Excellent communication customer service skills
• Full Australian Driver’s License and own car

On Offer:

• Competitive Remuneration
• Permanent position
• Good working environment providing a long term career

How to apply

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Other titles for this role in other organisation might be: Level 3 Engineer, Senior Service Desk Engineer, Senior System Support, Level 3 Technician, Support Engineer, Senior System Engineer, Systems Engineer, System Engineer, L3 Managed Services Engineer, Level 3 Operations Engineer, L3 Engineer, NOC Engineer, Project Engineer, Senior Escalation Engineer, Technical Consultant, Infrastructure Engineer, Cloud Engineer

Appetency Recruitment Service @ 03 8560 3750

Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney

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