Job Description

• Act as the vital link between clients and technical teams, coordinating exciting IT solution projects.
• Receive direct mentorship and a clear career pathway towards senior consulting and solution architecture roles.
• Join a passionate, supportive, and tight-knit boutique IT firm that is punching well above its weight.

About Our Client

Our client is a growing, boutique IT services provider with a reputation for excellence. They are a passionate and collaborative team of tech enthusiasts dedicated to leveraging emerging technologies to deliver personalised, high-quality service to a diverse client base. They foster a supportive, close-knit culture where team members rely on each other's strengths to achieve outstanding client success.

About the role

This role is a unique and exciting opportunity that blends project coordination, business analysis, and client advocacy. As the Solutions Coordinator, you will be the crucial bridge between clients and the internal technical teams, ensuring projects are delivered on scope, on time, and to the highest standards. This role offers an exceptional pathway for an organised, client-focused professional with technical aptitude to grow their career in a dynamic and supportive environment.

Must haves:

• Proven experience in a role involving project coordination and direct client interaction within a professional services or IT environment.
• Strong ability to translate client needs into technical requirements.
• Working knowledge of key business technology platforms such as Microsoft 365, Salesforce, Dynamic CRM or similar.

Role and Responsibilities

• Serve as the primary point of contact for clients during project delivery phases.
• Act as a client advocate, ensuring their needs and expectations are clearly understood, managed, and met.
• Conduct detailed requirements gathering sessions to document functional and technical specifications.
• Coordinate project activities between clients, solutions architects, and development teams to ensure seamless execution.
• Monitor project progress and ensure deliverables align with the agreed scope and timelines.
• Facilitate regular client communication, including progress updates and project meetings.
• Translate complex business needs into clear technical specifications for development teams.
• Identify, communicate, and help mitigate potential risks or issues early in the project lifecycle.
• Support technical teams with client-facing activities, including presentations and solution demonstrations.

Experience/Skills

• 2-4 years of experience in project coordination, client services, or technical consulting.
• Strong understanding of IT solutions, technology concepts, and particularly cloud platforms.
• Experience with system integrations and data migration projects is highly advantageous.
• Proven ability to manage multiple projects simultaneously, utilising project management methodologies and tools.
• Excellent written and verbal communication skills, with a talent for translating technical concepts for non-technical audiences.
• A natural curiosity for technology combined with a genuine interest in problem-solving and ensuring client success.
• Demonstrated initiative, strong attention to detail, and the ability to work independently while supporting team goals.
• Ability to build rapport quickly and professionally with both clients and internal team members.

Qualification

While formal qualifications are valued, your practical experience, technical aptitude, and ambition are most important. Any tertiary education or industry certifications in Information Technology or Project Management would be highly regarded.

What is on offer

• A genuine and structured career pathway to senior consulting and solution architecture roles.
• Fantastic exposure to diverse, industry-leading technologies and business solutions.
• Direct client interaction and invaluable experience in building lasting professional relationships.
• Mentorship from highly experienced solutions architects and technical leads.
• Flexible working arrangements with a mix of office-based and remote work.
• A highly supportive and collaborative team environment that invests in your professional development.
• The opportunity to make a meaningful and visible impact on client success and business growth.

How to apply

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• If you are on our website then please apply using the “Apply Now” button below.
• If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/J-txffk2/consulting-jobs/business-analyst-and-solutions-coordinator-melbourne.php

Other Information

Other titles for this role in other organisation might be:
Project Coordinator, Technical Business Analyst, IT Project Analyst, Junior Solutions Consultant, Client Delivery Coordinator

Appetency Recruitment Services @ Call: 1300 507 007

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