Sales Admin and Account Manager

Job Description

·         Coordinating orders processing, maintaining inventory levels, and ensuring efficient communication between suppliers, customers and internal teams

·         Taking ownership of sales specially hardware and software sales to your clients and supporting senior sales with proposals, order, purchases

·         Ensuring efficient communication between suppliers, customers and internal teams.

About Our Client

Our client is a well-respected Managed Services Provider (MSP) driven by a commitment to exceptional customer service and proactive IT management. The company excels at providing support to medical, dental and healthcare clients. They foster a highly collaborative team culture that empowers employees to solve challenges creatively and effectively. With a strong belief in continuous learning and development, they equip their team with the skills and knowledge needed to deliver solutions that optimise client infrastructure, processes, and growth.

About the role

As a Sales Admin & Procurement specialist, you will be the engine room of the sales and purchasing departments. Your primary objective is to bridge the gap between client needs and technical delivery. You will manage the end-to-end sales support process—from initial scoping and quoting to procurement and license management—ensuring a seamless experience for both the internal technical team and the end customer.

Must haves:

·         Proven experience working within a Managed Service Provider (MSP) or an IT&T vendor environment.

·         Solid understanding of Microsoft products and licensing structures.

·         High level of proficiency in CRM/PSA tools (experience with ConnectWise is highly regarded).

Role and Responsibilities

• Sales Support: Prepare accurate proposals and quotations, ensuring a balance between customer value and business profitability.
• Account Management: Intimately understand customer accounts to provide tailored IT advice and formulate strategies for their environment.
• Renewals Management: Proactively oversee license renewals, subscriptions, and warranties to ensure no service interruptions for clients.
• Client Scoping: Clearly identify and scope customer requirements, providing the technical team with the information needed for hassle-free installations.
• Procurement & Vendor Liaison: Source and negotiate with suppliers for the best value, manage inventory levels, and process RMAs efficiently.
• Customer Success: Provide regular updates to customers on order status and project milestones, maintaining a high CSAT (Customer Satisfaction) score.
• Data Integrity: Maintain accurate records in the CRM and ensure all configurations and ticketing information are up to date.
• Create and maintain clear, detailed documentation for client systems and procedures.

Experience/Skills

• Strong analytical and problem-solving skills with a focus on "win-win" outcomes.
• Experience in an MSP environment is highly desirable.
• Excellent analytical, customer need assessment, solution customisation and solution presentation skills
• Proven experience in meeting and exceeding sales targets
• Excellent verbal and written communication skills with a confident telephone manner.
• Ability to work independently in a fast-paced, technical support environment.
• Proactive attitude with a natural talent for building and nurturing client relationships.
• Disciplined organizational skills with the ability to manage multiple priorities under SLA pressures.
• Experience with Medical, Dental, Clinics, Healthcare clients is highly desirable.

Qualification

• Higher School Certificate (HSC) is essential.
• Certificate IV in Information Technology or a Bachelor’s degree in Business Administration/related field is highly desirable.)

What is on offer

• Permanent full-time role
• A supportive and collaborative team environment
• Hybrid work place environment (after probation period)

How to apply

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• If you are on our website then please apply using the “Apply Now” button below.
• If you are NOT on our website then please visit our website to apply or apply via the link:

Other Information

Other titles for this role in other organisation might be:
Sales support Specialist, Sales Consultant, Provisioning Specialist, Hardware and Software Sales, Sales Administrator, Sales and Procurement Specialist, Account Manager, Client Success Specialist, Sales Coordinator, Procurement Officer, MSP Sales Support, IT Purchasing Officer, Account Coordinator.

Appetency Recruitment Services @ Call: 1300 507 007

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