IT Infrastructure - Array Jobs
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Job Overview
Level 2 Managed Services Engineer
Job Description
Key Highlights
- Opportunity for self-motivated, problem solver and quality driven individual
- Looking for individuals who love technology, motivated by a challenge and are driven by fixing the root cause
Our client an established Managed Service Provider. The company provides managed services to the clients and replaces the internal IT department for its clients. The organization is very structured in its approach and thus is very customer satisfaction oriented.
About the role
Catering to small and medium (4 to 200 size) enterprises, you will be motivated by customer service, helping resolve customer problems and making an impact in customer business by providing top level end-to-end IT support for the clients. You must be ambitious, love technology may even have a home lab as well, and very customer service oriented.
Role and Responsibilities:
You will be predominantly working on Cloud technologies and cloud security. Thus the role will be predominantly over the phone support. You will be required to travel to client sites when the problem cannot be resolved remotely. Although you will be working predominantly on cloud technologies but you will be dealing with on-prem technologies as well.
The role will require you to provide both remote and on-site support to our customer base. Responsibilities include:
· Provide over the phone and on-site support to the end users
· Experience supporting multiple clients
· Resolving customer issues by working on tickets and managing your incidents
· Analyse for root cause of the problem and fix the root cause
· Maintain problem documentation
· Resolving technical issues across the following technologies:
o M365 and Azure security
o Office 365 across exchange, security, Intune, End pint manager, SharePoint, etc
o Azure
o Servers
o Backups and EDR
o Network and Firewalls
o Ticketing and Documentation Systems
Experience and Skills Requirements:
o Must have outstanding communications skills and customer service skills for both over the phone and in-person
o Atleast 4+ years MSP experience supporting multiple customers at the same time
o Must have MSP experience and ability to multitask and deal with multiple customers in varying IT capability
o IT Certifications / Degree / Diploma preferred
o Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
o Excellent communication customer service skills
o Full Australian Driver’s License and own car
On Offer:
· Competitive Remuneration
· Good working environment providing a long term career
· Location – Osborne Park
How to apply
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Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk
Support, Level 2 Technician, Support Engineer, Managed Services Engineer, Operations Engineer
Appetency Recruitment Service @ 03 8560 3750
Joy of Success | IT & Digital Recruitment Specialists