Opportunity
for self-motivated, problem solver and quality driven individual
Looking
for individuals who love technology, motivated by a challenge and are
driven by fixing the root cause
Our client
an established Managed Service Provider. The company provides managed services
to the clients and replaces the internal IT department for its clients. The
organization is very structured in its approach and thus is very customer
satisfaction oriented.
About the role
Catering to
small and medium (4 to 200 size) enterprises, you will be motivated by customer
service, helping resolve customer problems and making an impact in customer
business by providing top level end-to-end IT support for the clients. You must
be ambitious, love technology may even have a home lab as well, and very
customer service oriented.
Role and
Responsibilities:
You will be predominantly working on Cloud
technologies and cloud security. Thus the role will be predominantly over the
phone support. You will be required to travel to client sites when the problem
cannot be resolved remotely. Although you will be working predominantly on
cloud technologies but you will be dealing with on-prem technologies as well.
The role will require you to provide both
remote and on-site support to our customer base. Responsibilities include:
·Provide over the phone and on-site
support to the end users
·Experience supporting multiple clients
·Resolving customer issues by working on
tickets and managing your incidents
·Analyse for root cause of the problem
and fix the root cause
·Maintain problem documentation
·Resolving technical issues across the
following technologies:
oM365 and Azure security
oOffice 365 across exchange, security,
Intune, End pint manager, SharePoint, etc
oAzure
oServers
oBackups and EDR
oNetwork and Firewalls
oTicketing and Documentation
Systems
Experience
and Skills Requirements:
oMust have outstanding communications
skills and customer service skills for both over the phone and in-person
oAtleast 4+ years MSP experience supporting
multiple customers at the same time
oMust have MSP experience and ability
to multitask and deal with multiple customers in varying IT capability
oIT Certifications / Degree / Diploma
preferred
oOverall support experience across Microsoft
365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP
and Azure knowledge
oExcellent communication customer
service skills
oFull Australian Driver’s License and
own car
On Offer:
·Competitive
Remuneration
·Good working environment providing a long term
career
·Location
– Osborne Park
How to apply
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you are on our website then please apply using the “Apply Now” button below