Job Description

• Internal IT Manager role in Melbourne’s Western Suburb
• Hand-on and Bigger picture role

Our client is an international manufacturing company with head office in Israel and around 50 users in Australia.

About the role

As IT Manager, you will be the main point of contact and subject matter expert in all system and software solutions.

You shall be the only local IT person in Australia for the organisation. You will liaison with Head Office in Israel to ensure that IT compliance in line with the Global vision and liaison with Global Service Desk in India to address any user issues.

Responsibilities

Reporting to the Chief Financial Officer, you will be responsible for:

• Main point of contact for solving and investigating user, local system, infrastructure and network problems
• Coordinate and Liaison with Head Office (Israel) for compliance and Global Service Desk (India) for end user issues and application support
• Manage and monitor Australia’ IT and communications resources consistent with local and group business objectives.
• Identify opportunities for innovative solutions including both new technology as well as new applications for existing technology and take CFO’s and Head Office’s approvals for implementation
• Provide local expertise on regulatory matters and best practice
• Prepare and manage IT budget and address procurement needs through an already established Global vendor agreement
• Develop new documentation and update existing processes for ticket resolution (NetIT) with a focus on promoting the ITIL – You will be champion to push incident & problem / ITIL process for IT in the organisation
• Develop, implement and maintain IT policies, procedures and disaster recovery plan(s)
• Project manage IT initiatives including the planning, tracking and execution phases
• Clearly articulate the “responsibilities boundaries” – establish and ensure approval processes for change

Responsibility boundaries for the role are:

1. Head Office’s Corporate Responsibility  (Network, Security & Infrastructure)

• Design
• Implementation
• Monitoring
• Troubleshooting of wired and wireless network issues
• Procurement – selection of hardware, vendors
• Back-up requirements defination
• Network equipment configuration 

2. IT Manager Responsibility (Network, Security & Infrastructure) (This position)

• Local users support (Windows 10, Printing, Office 365, etc.…)
• Monitoring infrastructure, network, applications
• Servers/Printers/Phone/Video Conference Hardware maintenance and support
• Checking the viability of server back-ups
• Servers Virtual Platform support
• Firewall support
• Be the hands on ground for the Head office’s corporate team
• Proactively identify improvements
• Have a bird’s eye view on AU IT and provide guidance to CFO and Head office corporate team
• Identify local risks and opportunities
• Plan procurement and procurement hardware from approved vendors
• Assist CFO in budgeting Australia's IT

Experience and Qualification: You MUST have:

• Tertiary qualification in IT or related field
• Advanced knowledge of computing software and equipment, general knowledge of computing network, database, programming logic, data modelling and processes.
• Knowledge of ITIL methodology.
• Experience supporting Office 365, Azure, Windows O/S, Outlook, Citrix, LAN, WAN, Cloud computing,
• Exposure to working in a manufacturing environment.
• Minimum of 5 years of experience in the IT area
• Previous experience as IT Manager shall be highly regarding
• Ability to provide remote support
• Previous experience of supporting regional staff shall be highly regarded

On Offer:

• Base salary + super
• Full-time role + Competitive Remuneration
• Great culture

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://portal.appetencyrecruitment.com.au/39a9399c/information-technology-jobs/it-manager-laverton-north.php

Other titles for this role in other organisation might be: IT Manager, Senior IT Administrator

 
Appetency Recruitment Services @ 0385603750