Expanding organisation – great career – excellent salary
Our client is a renowned and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Their range of products and services vary from ICT Infrastructure, Telephone systems, Corporate Mobiles, Voice and Data Services.
To be successful in this role you will need to:
Have proven experience or capability to act as a Managed Services Consultant with ability to conduct him/herself as the final point of escalation for the below technologies
Great communication skills and phone manner
Empathy and ability to listen to the customer and understand the business criticality of your job for our client
Accountability – ability to take accountability & deliver customer satisfying results
What will you do?
Have a sound technical knowledge of server, storage, Backup, Security, Cloud & Network infrastructure.
Act as the final point of escalation for the Managed Services environment
Responding to and resolving phone and email escalations in a professional, timely manner with an emphasis on high quality customer service
REsponsible for regular daily tasks including Backup and DR scheduling and management
Deployment of PCs using SOE technology including desktop refresh & rollouts
Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
Technical Skills & Capability Required:
1. Troubleshooting and administering:
Ability to resolve and restore broken AD, servers, cloud or network
End user troubleshooting, Directory Sync/Azure AD, User Account Management
Conduct client site visits if the issues can not be resolved remotely
2. Server infrastructure including:
Active Directory, DNS, Windows Servers (various generations), DHCP, Microsoft Exchange & Office365, server monitoring & patching
3. Cloud & Virtualisation:
Ability to build & support MS Azure cloud infrastructure
Expert in building and maintaining VMware & HyperV infrastructure and toubleshooting issues
Ability to do root cause analysis & resolve any issues (including new set up / migration) unless client site visit is required
4. Networking Troubleshooting:
Strong knowledge & understanding of IP Troubleshooting, Subnetting, Core understanding of routing, Connectivity issues, Firewall related issues, bridging port acess
Ability to configure and resolve multi-tenanted infrastructure, subnetting network
Ability to configure or implement new requirements in routing & switching
Ability to configure on-premise & cloud firewalls especially Palo Alto, Meraki, CISCO
5. Back up & Disaster Ricovery:
Experience in scheduling and troubleshooting backups
Strong understanding of DR & ability to implement DR & Backup solutions for the clients
Conduct DR & restoration for the client environments
Required Qualifications
Proven experience as System Engineer, Senior System Engineer or IT Administrator
Tertiary qualifications in an IT or related discipline
Few technical certifications – ITIL, MCSA (Window Server 2008 or 2012), MCSA (Office 365), MCSE, CCNA, MCP
Preferably experience in Managed Service Environment
What is on offer:
Base Salary + super
Permanent position
Excellent client engagement role
Excellent office & culture - where people enjoy their job, have a laugh, and work together.
How to apply:
If you on our website, apply below
If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/4857b396/information-technology-jobs/support-engineer-box-hill.php
Other titles for this role in other organisation might be: System Engineer, Senior System Engineer, Managed Services Consultant, IT support, Senior IT Administrators, IT Administerator, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Senior Support Engineer, L3 System Engineer