Job Description

• Automation and Continuous improvement focus role
• Fantastic Work Environment
• Expanding organisation – great career opportunity

Our client is a renounced and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as government, private corporations.

Role:

 The Operations Engineer resides within the Managed Services Team and will be required to execute daily preventative maintenance activities whilst, responding to incoming events detected by our monitoring tools. The successful candidate will act as an escalation point for the Level 2 service desk and provide strategic direction to management in relation to recurring events and risks within Client environments. There will be a strong focus on service improvement through automation and scripting.

The position also involves the following:

• Executing daily operational activities including infrastructure health checks
• Executing scheduled maintenance activities
• In-depth technical analysis of events to identify root cause and prevent repeat service downtime
• Transitioning new clients and assessing client-specific trends and requirements with the aim to reduce events over time
• Scheduled Patch and Back Up management
• Automation and Scripting
• Responsible for Change Management tasks
• Developing and compiling operational reports/dashboards
• Producing procedural documentation
• Participating in a rotating on call roster (after hours)

Key Accountabilities

• Customer infrastructure (Minimum 99% availability)
• Patch and Back up management (100% completion)
• Automation and Scripting (Minimum 3 per quarter)

Key Result Area

• Customer systems are healthy and available

Skills

• Proven skills in Automation and Scripting
• Proven skills using Monitoring Tools
• Ability to articulate technical information in a user-friendly manner
• Excellent prioritisation and time management skills
• Highly developed analytical and problem solving skills

Required Qualifications

• Microsoft Certified Solutions Expert (MCSE)
• VMWare Certified Professional
• Citrix Certified Associate – Virtualisation (CCA-V)
• Network Certification (CCNA)
• ITIL Foundation Certificate
• Tertiary qualifications in an IT or related discipline

Experience

• Minimum 4 years’ experience within a Managed Services environment, supporting multiple Customers
• Experience troubleshooting various storage and back up technologies
• Proven experience supporting server and network infrastructure
• Experience in using an ERP system
• Kaseya VSA/KNM
• Sciencelogic

What is on offer:

• Base Salary + super + OTE
• Permanent position
• Excellent client engagement role
• Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://portal.appetencyrecruitment.com.au/17bd202a/information-technology-jobs/infrastructure-operations-manager-devops-noc-st-kilda-road.php

Other titles for this role in other organisation might be: Senior System Engineer, IT Consultant, Subject Matter Expert, Cloud Specialist, Infrastructure Specialist, Principal Solutions Expert, Main Engineer, Senior Engineer, IT Manager, Senior System Administrator, Senior Consultant, NOC Engineer, Powershall Expert, Infrastructure automation expert, Infrastructure DevOps Engineer