Senior L3 Projects Engineer

Job Description

• MUST HAVE Significant cloud, server, virtualisation, exchange, Office365 experience, SAN configuration 
• Great work culture, team, salary & environment
• Senior most escalation engineer roles within Projects teams

Job description

Our client is a winning Managed Services Provider. The company is among the most renowned Telstra Partner. You will find a great office, team, and environment to work with our client.

As a L3 System Engineer, you will be dealing with small, medium and enterprise client. You shall be part of the Project Services (most likely) or Managed Services Team depending on the business requirement and your expertise. 

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensure 100% client satisfaction. You will be the one who will be the face of the organization, thus you need

• Great communication and client handling skills
• Empathy and ability to listen to customer and understand the business criticality of your job for our client
• Accountability – ability to take 100% accountability for the project/delivery & deliver customer satisfying results independently

 Primary Role Responsibilities:

Ability to scope and deliver projects End-to-End across a wide array of technologies

Ability to manage any project and/or task single handledly

Exceptional client engagement skills

You must be capable of delivering projects such as New Office Setup, Relocation, on-premise to cloud migration, etc without supervision and guidance. 

• Active Directory: setup new users in Active Directory, modify file/folder security permissions, Modify user security permissions - it will be good if you have experience in implementing trust policies in a multi-forrest enviornment
• Microsoft Server incl: setting up any windows servers - AD, print, file, exchange, etc from scratch (implemenet a rack & stack project) 
• Virtualization - HyperV or VMWare: very proficient in documenting the required configurations and building VMs
• SAN storage: configuring and setting up SANs from scratch, troubleshooting & supporting SAN related issues
• Microsoft Azure: configuring & supporting cloud servers and networking
• VLAN/WLAN: Good understanding of VLAN/WLAN principals and ability to set up VLAN/WLANs
• Microsoft Exchange incl: new mailbox setups, redirect of email addresses, granting users access to mailboxes
• Office 365/Hosted Exchange incl: same as Exchange below + setup new itenancy, licensing, migrations
• Backup Software (like Shadow Protect) for daily monitoring and file recovery
• Sharepoint Online: Intranet, document libraries
• Networking: routing, subnets, DHCP, DNS (CCNA)
• Internet troubleshooting incl: initial diagnosis and escalation to ISP
• Firewalls: Set up firewall policies to block/allow traffic in and out of networks

Education & Experience:

• At-least 8+ years’ experience in an IT services position 
• Tertiary education, ideally a university bachelors’ degree (in any field)
• Completed multiple certifications especially MCSE Certification
• Experience on Telstra Cloud Services and/or with other Telstra partners shall be highly regarded
• A valid driver's license and own vehicle to travel to clients’ sites
• Proven ability to build strong relationships with clients
• The right to work in Australia.

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Leadership and growth potential

How to apply

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Other titles for this role in other organisation might be: Senior Projects Engineer, Senior Professional Services Engineer, Senior Consultant, Senior L3 Systems Engineer, Senior System Engineer, Client Infrastructure Consultant, Infrastructure Subject Matter Expert, Cloud Engineer, Solution Architect, IT Administrator, IT Manager, IT Consultant, Infrastructure Manager, Cloud Expert, Infrastructure Architect