Account Manager (ICT/Telstra Solutions)

Job Description

• Telstra Business sales experience – Good understanding of Telstra business products
• Permanent Role – Immediate joining
• Excellent written and communication skills

Our client is a renowned and well respected Telstra Partner. You will be part of the Telstra business product portfolio, small business ICT & managed services solutions team of the business.

You will be responsible to contact existing Small to Medium Business customers over phone and create customer relationships. The outlined objective will be to generate small business sales, support as well as creating appointments for BDM’s for complex ICT/Telstra solutions and customer service duties.

What will you do?

• Contacting new & existing customers, Account management and Solution Selling to customers (leads provided – this is a professional Account Management & Outbound sales – Not a call centre)
• Assess customer’s Telstra bills and present solution to clients problems / billing issues
• Office based / over the phone and account management role
• Achieve 100% compliance on process, voice signatures
• Achieve high standards in customer service / NPS scores
• Drive Sales in Small Business with mobiles, NBN, Mobiles Apps, Online Essentials, Office365, Security solutions
• Calling existing customers to discover their needs and achieving your sales target or creating lead for Business Development Team (if complex client requirement) and achieve collective team target
• Create new leads for BDM for larger customers requiring complex solution discussion
• Achieve your sales target and co-achieve team target with the BDM you will be working with
• Achieve accurate order processing of sales and accurate data enter
• Represent Telstra’s and Company’s brand in a professional manner

Skill / Experience Requirements:

• Excellent phone manners and ability to build relationships
• Must have excellent written and verbal communication skills
• MUST HAVE 2+ years experience in selling Telstra business products such NBN, Apps, mobile plans, etc, ICT products such as Office365, Security solutions, other apps etc and good knowledge of mid-large customer focus products such as TBS, Phone Systems / PABX, BizEssentials, Voice Plans, etc
• Good understanding of Telstra business - products, billing and provisioning
• Proven experience of solution selling over phone and appointment booking
• Proven ability to work in teams - with Business Development Manager and in achieving joint team target
• Must speak English clearly –to hit daily/monthly calls, appointments, GP & sales targets
• Previous experience of working in Telstra Business Centre or Telstra Partners shall be highly regarded
• Experience working on Salesforce

What is on offer:

• Base Salary + super + OTE
• Permanent position
• Wold class training access
• Opportunity to work with renowned brand
• Opportunity for a future career path
• Excellent office & culture

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/e910307f/sales-and-marketing-jobs/account-manager-ict-telstra-solutions-box-hill.php

Other titles for this role in other organisation might be: Telstra B2B Sales Consultant, Account Executive, Telecom Sales Consultant, Solutions Sales Consultant, Business Expert, Business Sales Consultant, Telstra Telesales consultant, Telstra Sales Support Consultant, Telstra Tele-Appointment Setting Consultant, Telstra Business Centre Sales Consultant, Telstra Business Center Account Executive, Inside Sales Consultant