Job Description

• Excellent knowledge of networks, contact centre and unified communication
• Proven ability to resolve network related tickets especially Layer 2 to Layer 4
• Fantastic Work Environment – great career opportunity

Our client is a renowned and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as government, private corporate.

Role:

You shall be reporting to the Service Delivery Manager. You shall assist in resolution of escalated incidences and service request.

You shall also apply analytical and action-oriented approach to achieve service incremental and continual improvements to the Service Delivery in your area of expertise.

The position also involves the following & requires following skills:

• Assist with prompt resolutions of tickets
• Resolution of escalated tickets and supporting clients over phone on on-site
• Perform regular audits of client’s networks
• Assist pre-sales initiative by providing technical validation of solutions
• Visit client sites when required
• Coaching juniors with technical issues, knowledge transfer, documentation, and inicident resolution
• Understand organisation capability, technology stack and help develop overall organisational capability
• Demonstrate high level of analytical and problem solving skills
• Strong knowledge of networks, contact centre and unified communications
• Proven ability to resolve tickets in a SLA driven environment

Experience

• At least 3+ years of specialist experience in network, contact centre and unified communications
• Experience within a Managed Services environment, supporting multiple Customers' network and server infrastructure 
• Extensive experience in complex networks and with mission critical applications
• Experience in using an ERP system

Key Accountabilities

• Own escalations and take responsibility for issue resolutions within the SLA
• Be accountable for client satisfaction and accurate and timely resolution of issues
• Be motivated to improve customer satisfaction
• Possess high degree of initiative in prompt resolution of tickets

Key Result Area

• Resolution of incidents and service requests

Required Qualifications

• Tertiary qualifications in an IT or related discipline
• Network related certifications
• CISCO certifications
• ITIL / Service Delivery related certifications

What is on offer:

• Good rates & good exposure work
• Opportunity for contract extension or conversion to a permanent role
• Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://portal.appetencyrecruitment.com.au/d7b72a22/information-technology-jobs/network-engineer-st-kilda-road.php

Other titles for this role in other organisation might be: Network Engineer, Senior Network Engineer, Networks Project Engineer, Routing and Switching Expert, MPLS Expert, Network Refresh Engineer