Job Description

• Internal Support role – L1/L2
• Non-Profit Organisation – associated employee benefits
• Flexible work timings

It is a leading Australian medical research and public health organisation focused on achieving better health for vulnerable communities in Australia and internationally by accelerating the translation of research, discovery and evidence into sustainable health solutions. The Institute is headquartered in Melbourne with programs that operate across Asia, the Pacific and in Africa.

Role:

An exciting role exists for an IT Support and Projects Officer to join our collaborative cross-institute IT Team providing Level 1 and 2 support and contributing to the various IT projects across the three Institutes.

The role will work closely with the IT Team at 2 institutes. Hours of this role will generally be between 10:00 am and 6:00 pm AEDT Monday to Friday.

Key responsibilities will include:

• Respond to Level 1 and 2 helpdesk issues logged in helpdesk system by users in a Windows and Mac environment
• Provide a high level of service to requests and the needs of staff which is timely, responsive and accurate (ensure user requests are met in a timely fashion)
• Maintain helpdesk communications with users
• Assist in roll out of IT infrastructure at hardware and software level
• Tracking of equipment required by users and delivery dates
• Assist in maintenance of scientific instrument related IT equipment
• Liaising with system level managers about changes to systems
• Ensure software installation procedures are maintained
• Support to audio visual services
• Assist with user requests relating to phone systems and communications
• Reviewing and updating internal documentation for the IT Team
• Benefits and perks

Benefit from ongoing support, a monthly accrued day off and attractive salary packaging working for this leading not-for-profit organisation. Remuneration will be commensurate with skills and experience. 

The organisation is committed to providing our people with a supportive working environment. We value diversity and gender equity at the institute and provide flexible working arrangements for our staff. 

Skills and Experience:

The successful applicant will have,

• University undergraduate degree in IT or related discipline (preferable)
• Relevant server and hardware certifications or equivalent experience (preferable)
• The ability to respond rapidly and practically to a demanding environment, seeing the core of the issue and suggesting solution options quickly
• The ability to work constructively and collegially in a research focused environment
• Experience with Microsoft Windows and Office Applications, Active Directory, DNS, TCP/IP and general network troubleshooting skills, RDP, Tape Libraries and Data Backup technologies, Systems monitoring, Helpdesk system, Google G Suite, Apple Mac`s
• Understanding of computer hardware including network switches, printers, audio visual equipment etc.
• Excellent written skills are required, including attention to detail and the ability to `translate` complex documents into everyday language for a wider audience.
• The ability to handle multiple projects and requests for assistance in an organised manner with little or no direct supervision
• Excellent time management skills
• Excellent customer service attitude and work ethic
• Excellent analytical and problem solving skills
• Proven ability to multi-task
• Understand and carry out complex oral and written instructions
• Experience in IT procurement and project management skills would also be advantageous.

What is on offer:

• Base Salary + Super + tax rebate + meal coupons
• Permanent position
• Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:  https://portal.appetencyrecruitment.com.au/b9893f73/information-technology-jobs/it-support-officer-melbourne.php

Other titles for this role in other organisation might be: Desktop Support, L1 System Engineer, L2 System Engineer, IT support, Senior IT Administrators, IT Administrator, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Senior Support Engineer, etc.