Job Description

Our client is an IT organisation that provides Managed Services, Project Delivery, Consulting and Procurement services to its extensive client base.

Our client is currently experiencing growth and as a result, we are looking for experienced IT Consultants to join our client's Professional Services (Projects) department to supplement their project delivery capability.

• The IT Consultant reports to the Principal Consultant / Professional Services Manager and is responsible for the delivery of IT projects and other technical activities for clients.
• As a member of the Professional Services team the position will be expected to work autonomously, while also supporting and mentoring the help desk team including providing detailed handovers to allow them to continue support.
• This role will be a client facing role where onsite customer engagements could be a large part of the day to day activity. As such, having a focus on customer service and your own transport will be essential.
• It will be necessary to provide a police check before you join.
• To be successful in this role you will need to be a team player with a 'Can Do' attitude and be willing to go the extra mile to service our clients. We are looking for someone who don't want to be pigeon holed, likes to take ownership and looks for opportunities to extend their areas of responsibility.

Position Objectives:

• Deliver IT projects both autonomously and under the direction of the Professional Services Manager or Project Manager
• Conduct on site client visits providing on site support as required
• On site Installation and configuration of PC's, servers, hardware and software
• Conduct systems and network troubleshooting
• Generate and maintain systems documentation
• Ensure relevant SLA's are met and policies / procedures are followed
• Liaise with third parties such as vendors, service providers etc as required
• Apply best practice technical outcomes
• Maintain relevant industry certifications
• Positively contribute to the culture of the organisation through active participation in meetings and being supportive of team and company goals

Day to day activities could include the following:

• Reviewing customer proposals created by management and providing analyses to recommend modifications before they are sent to the customer.
• Creating Project Plans / Schedules / Checklists for projects that have been assigned to you.
• Carrying out the project work, taking a project to completion within budgeted time.
• Logging time in ConnectWise.
• Communicating directly with customers to keep them informed of project progress.
• Creating documentation.
• Providing handovers to the Managed Services team to enable them to provide ongoing support.
• Assisting the Managed Services team with escalated level 3 service requests.

• Advanced knowledge and experience of Microsoft products including Windows 7/8/10, Windows 2008/2012/2016 server
• Strong experience with Citrix and Terminal Services
• Experience working with cloud environments such as AWS and Azure
• Experience with Apple devices / Linux OS
• Experience in Server Virtualisation (i.e. Hyper-V, VMware)
• Ability to setup/rebuild desktop and server Hardware and Operating Systems
• TCP/IP & Networking knowledge

• Microsoft MCSA, MCSE, MCITP
• Citrix CCSA
• Cisco CCNA (pref CCNP)
• O365 migration experience
• AWS exposure
• Azure exposure

Personal Skills:

• Strong technical acumen and troubleshooting skills
• Excellent time management, able to handle multiple streams of work
• Outstanding interpersonal skills
• Ability to multi-task, prioritise & work to deadlines
• Excellent written and verbal communication skills
• A strong service ethic
• Strong information technology background
• A desire to learn and develop

Desirable but not essential:

• Tertiary Qualifications – Information Technology

Experience:

• 5+ years IT experience with 3 to 5 years of experience in a similar role, ideally for an IT Managed Services Provider that supports several clients of various industry verticals.
• There are multiple opportunities in this growing business.  Apply now

How to Apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:  https://portal.appetencyrecruitment.com.au/job.php 156

Other titles for this role in other organisation might be: Senior System Engineer, IT Consultant, Subject Matter Expert, Infrastructure Specialist, Solutions Expert, Senior Engineer, Senior System Administrator, Senior Consultant

Appetency Recruitment Services @ 03 8560 3750