Job Description

• Full time Permanent position
• Expected to earn bonus + profit sharing as well
• Very Wide exposure + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

• Great communication skills and phone manner
• Empathy and ability to listen to customer and understand the business criticality of your job for our client
• Accountability – ability to take accountability & deliver customer satisfying results
• Reporting to the GM

This is a key role will see you manage a portfolio of our existing clients ensuring the highest level of customer satisfaction and retention whilst proactively identifying technology opportunities to help them achieve their future business goals. 

As the key Account Manager, you will have a big impact on on going success and be someone who adds real value to our customers and to our client’s business. 

You will have come from a technical background before moving into Account Management and be motivated, positive and resilient and may now be looking to join an IT company that will give you the opportunity and support to succeed further in your career.  

Key Skills you will need to bring to the role:

• Experience as an IT Account Manager demonstrating a high level of customer satisfaction, technical and commercial acumen
• Proven strength in building strong, long-term relationships with a range of stakeholders and resolving a range of service related issues 
• Ability to think on your feet as well as strategically and deal with a range of people and situations to facilitate great outcomes and initiatives
• Exceptional communication and presentation skills and ability to confidently present and negotiate solutions and value propositions, analyse a range of situations and respond effectively
• A technical background in core infrastructure and keen interest in keeping abreast of current and emerging technologies 

Requirements:

• Previous experience as Technical Account Manager or Service Delivery Manager preferably in a MSP (Managed Services) environment
• Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
• Preferably few technical certifications especially in cloud, security, servers
• A valid driver's license
• Technical problem solving skills & experience (Network, Server and Desktop)
• The right to work in Australia.

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Leadership and growth potential

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://portal.appetencyrecruitment.com.au/sales-and-marketing-jobs/technical-account-manager-melbourne-northern-surburb

Other titles for this role in other organisation might be: Technical Account Manager, Account Manager, Client Success Manager, Service Delivery Manager, Client Engagement Manager, IT Manager, Business Development Manager

 
Appetency Recruitment Services @ 0385603750