Job Description

• Senior most technical consultant / engineer in the organisation
• Implement projects and act as the Solutions/Pre-sales consultant for the client
• Environment that provides opportunity to uplift your cloud capability

Our client a small but established Managed Service Provider serving small to mid size customers. Thus, you will be involved with a variety of solutions required by small (5 to 50) and mid size (51-150) clients.

About the role

You shall e the senior most technical person in the organisation and accountable for handling level 3 escalations, project work, solution design, client consulting and account management.

Role and Responsibilities:

The role requires the candidate to contribute across 2 primary areas:

Engineer / Escalations / Projects

• Assist with projects delivery in a timely manner; Managing projects overview and ensure timely delivery of projects
• Act as the primary point of escalation for the clients and work with the service delivery manage to either get the issues resolved or resolve the issues in a timely manner
• Supporting and troubleshooting various Microsoft technologies escalated by other engineers
• Face-to-face IT break-fix support across desktops, laptops, servers, peripherals, VOIP, apps, network and internal systems;
• Responding to requests promptly through excellent customer service;
• Working across technologies required by small to medium size businesses such as: Active Directory, Windows 7/10, Office 365, Exchange, Hardware, Azure, Office 365,  and peripherals
• Auditing client sites and recommending solutions that meet customer requirements

Solutions / Pre-sales

• Identify, consult and lead client discussion to identify their requirements and suggest the right solution for the customer
• Be the Client’s point of contact for escalation of issues and ensure you function as a conduit for clients urgent requirements
• Ensure client satisfaction from the technical perspective
• Deliver technical solutions in line with the strategic technical roadmap (on-premise or cloud journey) of the client and in consultation with clients

Experience and Skills Requirements:

• Excellent communication skills and Ability to build trusted relationship with clients
• Strong generalist experience with strong hands on experience troubleshooting escalated issues across server, network and cloud infrastructure environments
• Relevant industry certifications such as MCSA, MCSE, CCNA, ITIL, etc
• Experience carrying out Office365 migrations and managing and administering Office365, Azure, phone systems (3CX), servers, network etc
• Ability to conduct IT strategic level and technical level discussions with the clients
• Atleast a number of years experience acting as the final technical escalation point

What is On Offer:

• Permanent role with Competitive remuneration and commissions
• Opportunity to contribute to the client and the organisation
• Technical hands on role with client engagement responsibilities

How to apply

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Other titles for this role in other organisation might be: Level 3 Engineer, Senior Service Desk Engineer, Senior System Support, Level 3 Technician, Support Engineer, Senior System Engineer, Systems Engineer, System Engineer, L3 Managed Services Engineer, Level 3 Operations Engineer, L3 Engineer, NOC Engineer, Project Engineer, Senior Escalation Engineer, Technical Consultant, Infrastructure Engineer, Cloud Engineer