Level 2 Engineer

Job Description

• Work with a dynamic and innovative IT team.
• Located in Adelaide, SA, offering flexible work arrangements.
• Opportunities for ongoing training and professional development.

About Our Client

Our client is a reputable Managed Security Services Provider (MSSP) delivering exceptional IT solutions to a diverse range of industries. With a strong focus on innovation and customer satisfaction, they are dedicated to empowering businesses with state-of-the-art technology and robust support services.

About the Role

This full-time position involves providing Level 2 technical support to end-users and ensuring the smooth operation of IT systems. The role requires a mix of remote and on-site assistance, along with collaboration on projects like system upgrades and new technology implementation.

Must-Haves:

• 2–3 years of experience in IT support or help desk roles.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• A current driver’s license.

Role and Responsibilities

• Deliver remote and on-site technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Escalate complex problems to appropriate teams for resolution.
• Document support activities and maintain detailed records.
• Identify and implement improvements to IT support processes.
• Participate in projects, including system upgrades and technology rollouts.

Skills and Experience

• Solid understanding of operating systems, software applications, and hardware components.
• Proficiency in using remote support tools and ticketing systems.
• Industry certifications (e.g., ITIL, CompTIA A+) are highly desirable.
• Familiarity with IT support tools and processes.

What is on Offer

• Flexible work arrangements, including remote and in-office options.
• A supportive and inclusive team environment.
• Opportunities for career advancement and skill development.

How to Apply

ATTENTION! Please apply ONLY through our website. Do not apply for this job through any other platform.

• If you are on our website: Use the “Apply Now” button below.
• If not: Visit our website to apply or use the provided link: https://portal.appetencyrecruitment.com.au/J-qpwwyp/it-infrastructure-jobs/level-2-engineer-adelaide.php

Other Information

Alternative Titles:

• IT Support Technician
• Service Desk Specialist
• IT Systems Administrator

Keywords: #ITSupport #HelpDesk #AdelaideJobs