Located in Adelaide, SA,
offering flexible work arrangements.
Opportunities for ongoing
training and professional development.
About Our Client
Our
client is a reputable Managed Security Services Provider (MSSP) delivering
exceptional IT solutions to a diverse range of industries. With a strong focus
on innovation and customer satisfaction, they are dedicated to empowering
businesses with state-of-the-art technology and robust support services.
About the Role
This
full-time position involves providing Level 2 technical support to end-users
and ensuring the smooth operation of IT systems. The role requires a mix of
remote and on-site assistance, along with collaboration on projects like system
upgrades and new technology implementation.
Must-Haves:
2–3 years of experience in
IT support or help desk roles.
Strong problem-solving and
analytical skills.
Excellent communication and
customer service abilities.
A current driver’s license.
Role and Responsibilities
Deliver remote and on-site
technical support to end-users.
Diagnose and resolve
hardware and software issues.
Escalate complex problems to
appropriate teams for resolution.
Document support activities
and maintain detailed records.
Identify and implement
improvements to IT support processes.
Participate in projects,
including system upgrades and technology rollouts.
Skills and Experience
Solid understanding of
operating systems, software applications, and hardware components.
Proficiency in using remote
support tools and ticketing systems.
Industry certifications
(e.g., ITIL, CompTIA A+) are highly desirable.
Familiarity with IT support
tools and processes.
What is on Offer
Flexible work arrangements,
including remote and in-office options.
A supportive and inclusive
team environment.
Opportunities for career
advancement and skill development.
How to Apply
ATTENTION! Please apply ONLY through our
website. Do not apply for this job through any other platform.
If you are on our website: Use the “Apply Now” button
below.
If not: Visit our website to apply
or use the provided link: https://portal.appetencyrecruitment.com.au/J-qpwwyp/it-infrastructure-jobs/level-2-engineer-adelaide.php