Job Description

Role Requirements

• Candidate must have a proven track record in successfully implementing Service Management related technical projects.
• Strong working knowledge of the BMC Atrium Orchestrator is mandatory.
• Candidate shall work as Senior Technical Consultant working with Customers to identify functional, technical, and business requirements and then turn those requirements into a successful implementation.
• In addition to implementation activities, candidate is expected to support practice development initiatives, customer presentations/ demonstrations, RFI/RFP responses and competitive differentiation

Responsibilities

• Design/Implementation of medium to complex projects in BMC Atrium Orchestrator implementations
• Performs highly complex/technical software programming for BMC Atrium Orchestrator
• Requirements analysis/documentation for application level functionality tailoring/customizations
• Support of the report and queries pre-configured in the application
• Data management including directed cleanup and data changes
• Programming and/or scripting languages experience using VB Script, JavaScript, PERL, and ASP

Key Skills

• Strong knowledge of the following BMC Remedy modules-  Incident, Problem, Change, SLM, Configuration Management, Auto Discovery, Service Request, Service Catalog, BMC Atrium Orchestrator
• Produces technical solutions/architectures that are dependable, modifiable and scalable
• Strong applied knowledge of layered architectures, databases, reporting tools, middleware, security, monitoring and high availability systems

Qualifications / Experience

• Bachelor’s degree & a minimum 10 years of experience with listed Responsibilities and skill sets are required for this role.

Job Related Competencies

• Candidate must have a proven track record in successfully implementing BMC Atrium Orchestrator Service Management related technical projects.
• Strong working knowledge of the BMC Remedy Toolset along with BMC Atrium Orchestrator is mandatory.
• Candidate shall work as Senior Technical Consultant working with Customers to identify functional, technical, and business requirements and then turn those requirements into a successful implementation.
• In addition to implementation activities, candidate is expected to support practice development initiatives, customer presentations/ demonstrations, RFI/RFP responses and competitive differentiation. 

Testing Practice and Standards

• Knowledge on integration of Automation, monitoring tools and providing end to end solutions on BMC Atrium Orchestrator.
• Clear understanding and practical use of project testing processes
• Good application of the preferred testing tool

Business Communication

• Should have very good communication skills and ability to handle responsibilities listed above
• Should be able to use the fact while conversing
• Should be well articulated.

Relationship Management

• Excellent Key Stakeholder management skills.
• Should be able to build the rapport with business users & team members.
• Should be able to build on the Infosys value system.

Presentation Skills

• Excellent Presentation skills.

SDLC Methodology

• Should have excellent knowledge of SDLC methodology.

Customer Orientation

• Should have excellent knowledge of customer’s business.
• Should be able to understand the customer’s needs & have commitment towards meeting them.

Facilitation

• Good facilitation skill.

Team Working

• Should be good team player.
• Should be able to build the teams.

Systems and Process Orientation

• Should be system & process oriented.

Employment : Contract - 11 months
Location: Dockland close to Melbourne CBD
Engagement: Working on client project