Job Description

• Seat in leadership team & Responsible for joint P&L
• Accountable for acting as the CTO for the MSP business
• IT infrastructure and Cloud services for Small, Medium to Large organisation

Our Client:                        

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you play the role of Technical Leadership (CTO) in the organisation. You shall jointly own the P&L with the MD and Sales Director. You shall be accountable for deciding the technical direction the organisation takes and be responsible to seem less client delivery.

Common Requirement:

• Proven leadership experience and previous accountability for P&L
• Excellent communication and client management skills
• Strong work ethic and time management skills
• Strong technical IT infrastructure solution background
• Accountability for P&L and ability to take accountability & deliver customer satisfying results

Reporting directly to the MD, Technical Service Delivery Manager shall work with the sales team to offer innovate solutions to the clients and lead the Service Desk and Project Delivery function for the organisation.  The role will require working across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release and Project Management, HR functions, Appraisals, Client management and stakeholder management with focus on continuous improvement and client satisfaction.

Job tasks and responsibilities

• You will be an accomplished IT professional with a strong technical background
• You will have great interpersonal skills and demonstrable experience providing excellent customer service and user experience
• Ideally you will have experience of providing IT business strategy, budgeting and strategic direction and also producing effective reports as you will be predominantly focused on business outcomes and service delivery.
• Experience in small-medium sized enterprises would also be hugely advantageous.

General Leadership Responsibilities

• Accountable for P&L along with MD and Sales Director
• Ensuring 100% client satisfaction & service delivery
• Leading the service desk and projects team
• Mentoring of staff
• Ensuring performance and resource utilisation KPIs are met
• Accountable for client satisfaction

Technical Leadership Responsibilities

• Acting as CTO & deciding the technical direction of the company
• Hiring of the technical delivery team
• Working with Sales team to develop new innovative solutions for the clients
• Approving right solutions for the clients

Project & Service Delivery Responsibilities

• Ensuring projects are completed in scope, on time & in budget
• Ensuring performance and resource utilisation KPIs are met
• Accountable for Project plans implementations
• Mentoring projects team on project management & reporting

Key Performance Indicators for the role

        KPIs for this role shall be across the following:

• P&L
• Client satisfaction
• On time, in budget delivery of projects
• Process improvement
• New solution in technology stack

Requirements:

• Proven experience in an IT Service Delivery experience in a managed services environment
• Many Certifications in (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Azure, AWS, Azure)
• Strong Leadership experience – proven experience of leading teams
• Proven knowledge in new and upcoming technologies
• Professional grooming and presentation
• Australian drivers' license and own vehicle
• Solutions and improvements focused individual

On Offer:

• Full time role + Competitive Remuneration + Leadership Position
• Great culture
• Leadership and growth potential

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://portal.appetencyrecruitment.com.au/8fcd5f14/information-technology-jobs/technical-service-delivery-manager-south-melbourne.php

Other titles for this role in other organisation might be: Service Delivery Manager, Technical Service Delivery Manager, General Manager, Chief Technology Officer, CTO, COO, Client Delivery Manager, Client Success Manager, Client Satisfaction Manager, Associate General Manager, Service Delivery Lead

Appetency Recruitment Service @ 03 8560 3750