Job Description

• Enterprise MDM support and maintenance experience across multiple clients
• Opportunity to be coached and step up into MDM solution design & architecture
• Permanent role with a managed services and Telstra Enterprise partner

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical escalation point for mobility solutions for external clients (enterprise level clients) by providing a combination of project and BAU support services. 

Common Requirement:

• Excellent problem identification and technical problem solving skills.
• Strong problem solving and reasoning skills to gain quick resolutions in a professional and timely manner
• Strong customer services skills  over the phone support skills

Role and Responsibilities

• Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
• Have proven expertise in supporting, maintaining and troubleshooting MDM systems  setup and end user related issues
• Address client queries over the phone and resolve their mobile devise related issues
• Work with the Solution Architect to implement the solutions
• Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS
• Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
• Experience with Design and implement of simple MDM solutions for the clients will be highly regarded

Experience/Skills

• Work experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
• Technical experience with AirWatch or Intune (preferred) or other MDM products as MobileIron, XenMobile, Symantec MDM
• Certification in Airwatch or Intune shall be highly regarded
• Eagerness to learn and grow
• Strong understanding of servers & configuration & maintenance shall be hughly regarded: Windows Server 2008 / 2003, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse)
• Experience with Office365 shall be highly regarded
• Must have great communication and documentation skills.

What is on offer:

• Permanent position
• Excellent client engagement role
• Competitive remuneration
• Opportunity to grow into the solution architect role

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/b8a715c2/information-technology-jobs/enterprise-mobility-support-engineer-south-melbourne.php

Other titles for this role in other organisation might be: Mobility support Specialist, MDM support Analyst, System Administrator, System Engineer, Intune Specialist, Airwatch Specialist, Enterprise Mobility Support, Enterprise mobility specialist, Mobility System Engineer, Mobility Support Engineer

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices | #ITmanagedservicesrecruitmentspecialists | #bestrecruitmentasaservice | #ITMSPjobs | #InformationTechnologyJobsMelbourne