Job Description

• Team providing an opportunity to learn and grow
• Central location with good work environment
• Opportunity to be part of a culture change from reactive to proactive support

Our client a small but established Managed Service Provider. The MSP has many clients that they have been servicing over more than 2 decades. The organization is going through a cultural change from reactive to proactive and this / your role shall be paramount in taking the customer through the journey and ensuring customer satisfaction.

About the role

Catering to small and medium enterprises throughout Melbourne, you will be motivated by customer service and helping resolve customer problems. You must ambitious with highly developed communication and interpersonal skills.

Role and Responsibilities:

The role will require you to provide both remote and on-site support to our customer base. Other elements of the role include:

• Provide over the phone and on-site support to the end users
• Experience supporting multiple clients
• Resolving customer issues by working on tickets and managing your own or allocated tasks and incidents
• Deal with tickets from end users or clients IT departments
• Participate in project work when required
• Knowledge of the following:
  • Office 365 Admin / Migrations
  • Azure
  • Exchange Server
  • Veeam
  • Watchguard / Fortinet
  • MS Teams
  • Ticketing and Documentation Systems
  • RMM Exposure

 Experience and Skills Requirements:

• Miminum 2+ years MSP experience supporting multiple customers at the same time
• Ability to multitask and deal with multiple customers in varying IT capability
• Have outstanding customer service skills
• IT Certifications / Degree / Diploma preferred
• Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
• Excellent communication customer service skills
• Full Australian Driver’s License and own car

On Offer:

• Competitive Remuneration
• Permanent position
• Good working environment providing a long term career

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/ee5e72a0/information-technology-jobs/level-2-engineer-melbourne.php

Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer, Managed Services Engineer, Operations Engineer

Appetency Recruitment Service @ 1300 507 007

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