Job Description

• AI-Driven Environment: Uniquely position yourself at the cutting edge of tech by actively using advanced AI tools (Claude, Gemini, Copilot) daily to build, configure, and problem-solve.
• Dynamic, Client-Facing Role: Enjoy a diverse workload that perfectly blends SaaS system administration (Salesforce, Slack, SharePoint) with Business Analysis and client workshops.
• Inclusive & Supportive Culture: Join a forward-thinking technology consultancy that actively champions workplace diversity and provides deep technical mentorship.

About Our Client
Our client is an innovative and highly agile technology consultancy and managed services provider. They specialize in transforming businesses through advanced cloud infrastructure, SaaS platform optimization, and bespoke software solutions. They are true pioneers in integrating modern AI into their daily operational and development workflows, moving away from traditional processes to work smarter and faster. They boast a collaborative team environment, a strong pipeline of exciting projects, and a firm commitment to building a highly diverse and inclusive workforce.

About the role
We are seeking a versatile IT professional who bridges the gap between System Administration and Business Analysis. In this role, you will be the driving force behind implementing, configuring, and optimizing SaaS applications for a variety of small-to-enterprise customers. While your primary domain will be Salesforce, your agility will see you rolling out Slack instances and assisting with SharePoint architecture. You won't just be doing standard admin work; you will be instructed and encouraged to leverage AI to ideate solutions, mock-up interfaces, and deliver exceptional results.

Must haves:

• Solid understanding of Salesforce Administration and configuration.
• Strong Business Analysis / client-facing skills (comfortable running workshops).
• A high willingness to learn and use AI tools (Claude, Gemini) for daily problem-solving.

Role and Responsibilities

• Administer and configure Salesforce environments (adding fields, custom objects, building screen flows, and setting up portals using drag-and-drop editors).
• Manage end-to-end data migrations for clients moving onto Salesforce, utilizing import tools and mapping data.
• Act as a Business Analyst: Run face-to-face and virtual client workshops, gather requirements, and translate them into actionable technical tasks.
• Assist in the configuration and rollout of other SaaS platforms, including Slack integrations and foundational SharePoint Intranet/Document Library setups.
• Utilize AI (Claude, Copilot, etc.) daily to generate concepts, test ideas, write basic configurations, and speed up delivery times.
• Collaborate closely with internal Project Managers and Developers, communicating client needs effectively.
• Configure Service Cloud Voice and perform lightweight Amazon Web Services (AWS) wizard-based setups.
• Proactively research and figure out on-the-fly SaaS configurations to ensure project success.

Experience / Skills / Qualifications

• Proven experience as a Salesforce Administrator, SaaS Implementation Consultant, or IT Business Analyst preferably with a developer mindset / background
• Curious problem solver
• Strong hands-on experience navigating the backend of Salesforce (setting up menus, user access, custom classes, and portals).
• Demonstrated ability to sit with clients, ask the right questions, and guide them through technical concepts without overwhelming them.
• A strong appetite for Artificial Intelligence; you must be willing to learn and iterate using AI rather than relying solely on traditional methods.
• Broad understanding of the broader SaaS ecosystem and the ability to intuitively navigate new software interfaces (e.g., Slack, Microsoft 365/SharePoint).
• Ability to work autonomously on small projects while knowing when to lean on the broader engineering team for support.
• Relevant SaaS or Salesforce Certifications (e.g., Salesforce Certified Administrator) are highly regarded but not mandatory if you have the right practical experience.

What is on offer

• An immediate start for the right candidate.
• The rare opportunity to upskill heavily in AI-assisted technology deployments.
• A highly supportive environment where you will work alongside experienced Project Managers and Senior Developers who will mentor you through complex challenges.
• A role where you will never be bored—working across diverse projects, multiple platforms, and varied client environments.

How to apply

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• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please visit our website to apply or apply via the link: https://ars.geniehiring.com/J-jp9cjs/information-technology-business-jobs/systems-integrator-and-it-business-analyst-saas-and-ai-melbourne.php 

Other Information

Other titles for this role in other organisations might be: Salesforce Administrator, SaaS Implementation Consultant, IT Business Analyst, Cloud Systems Administrator, CRM Specialist, Application Support Analyst.

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