Job Description

• Support multiple clients - Team providing an opportunity to learn and grow
• Central location with good work environment
• Final escalation point and from pre-sales to end to end project implementation

Our client is established Managed Service Provider supporting SMB clients in Melbourne. The company provides IT support to all sectors but specially to construction industry.

About the role

Catering to small and medium enterprises throughout Melbourne, you will be supporting centralized helpdesk as the final technical point of escalation.

You will be the senior most Project Engineer working across pre-sales to end-to-end project implementation. The expectation from this role is someone who will take charge of projects and mentor juniors.

Role and Responsibilities:

As a key member of the team, you will provide final L4 technical support to problems, scope and implement projects, and ensure that the customers receive the highest level of service at all time.

• A genuine "customer first" focus 
• Ability to operate independently and contribute actively as part of a team
• Resolve L3/L4 escalation tickets across technologies such as Office 365, Admin / Migrations, Azure, OneDrive, SharePoint, End point manager, Veeam, Sophos, Watchguard, SentinelOne, MS Teams
• Support multiple clients
• Scope projects and provide technical solutions to the clients problems
• Plan and execute projects across Office 365, server - Azure, OneDrive, SharePoint, End point manager, backup, Veeam, networking, Sophos, Watchguard

Experience and Skills Requirements:

• Atleast 8+ years MSP experience supporting multiple customers at the same time
• Ability to multitask and deliver projects with multiple customers in varying IT capability
• Experience supporting and delivering projects across technologies Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
• Excellent communication and customer service skills
• Full Australian Driver’s License and own car

On Offer:

• Competitive Remuneration
• Permanent position
• Good working environment providing a long term career
• Hybrid work environment - 2/3 split between WFH/Office

How to apply

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• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/1d9bb960/information-technology-jobs/level-3-and-project-engineer-melbourne.php

Other titles for this role in other organisation might be: Level 3, Project Engineer, Professional Services Engineer, Senior Consultant, Senior Engineer

Appetency Recruitment Service @ 1300 507 007

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