Job Description

 ·         Meaningful Impact: Provide critical technical support for industry-leading, life-saving healthcare communication systems (Comprehensive training provided).

·         Tech Stack: Work hands-on with advanced Linux, Proxmox (virtualisation), and complex networking environments.

·         Stable & Growing: Full-time, permanent opportunity based in Lane Cove West within a supportive and collaborative technical team.

About Our Client
Our client is an innovative, industry-leading technology provider specialising in the design, deployment, and support of proprietary communication and nurse call systems for the healthcare sector. Based in Lane Cove West, they are dedicated to delivering highly reliable, critical technology solutions. They offer a collaborative, forward-thinking environment where technical professionals are encouraged to grow, supported by a strong engineering backbone and a commitment to continuous improvement.

About the role
As the Online Managed Services Technician, you will be the remote technical engine of our client's support operations. Your primary focus will be diagnosing, troubleshooting, and resolving complex technical issues across Linux environments, virtualisation platforms, and network infrastructure. You will take ownership of client issues, interact professionally with stakeholders, and ensure highly critical communication systems remain operational and optimised.

Must haves:

• Solid hands-on background in Linux and Proxmox (Virtualisation).
• Strong networking fundamentals (VLANs, TCP/IP, Routing).
• Excellent, professional client communication skills.

Role and Responsibilities

• Take ownership of support tickets via Zendesk, effectively managing and prioritising your open workflow.
• Provide remote diagnostics and advanced troubleshooting for Linux and Proxmox environments.
• Configure, maintain, and troubleshoot networking infrastructure, including switches, VLANs, IP addressing, routing, DNS, DHCP, and firewalls.
• Maintain and update virtualised environments to ensure peak performance and stability.
• Provide dedicated remote support for proprietary nurse call systems (full training will be provided).
• Perform configuration updates for subscribed clients and maintain highly accurate work and resolution records.
• Collaborate closely with internal engineers and technicians, providing valuable field feedback to improve products.
• Participate in a rotating after-hours and weekend on-call roster.
• Demonstrate initiative by proactively questioning ineffective practices and taking on wider tasks to support team goals.

Experience / Skills / Qualifications

• A University Degree in Information Technology, a relevant Trade Certification, or a strong equivalent technical background.
• Atleast 5+ years of experience in a remote support, managed services (MSP), or technical diagnostics role.
• Strong, proven working knowledge of Linux and Proxmox operating/virtual environments.
• Solid understanding of networking concepts, including TCP/IP, VLANs, routing, DNS, DHCP, and firewalls.
• Demonstrated ability to troubleshoot complex issues within virtualised and networked environments.
• Exceptional client-facing communication skills with a clear, professional telephone manner.
• Familiarity with Zendesk or similar ITSM/ticketing platforms.
• Ability to work autonomously, prioritise tasks efficiently, and maintain a proactive approach to health and safety.

What is on offer

• A permanent, full-time position located in Lane Cove West, NSW.
• Comprehensive, specialised training on proprietary, industry-leading healthcare technologies.
• The opportunity to work with modern IT infrastructure (Linux/Proxmox/Advanced Networking).
• A supportive team environment with a direct line to engineering for collaboration and mentorship.
• A meaningful role where your technical expertise directly impacts the efficiency and reliability of critical healthcare communications.

How to apply

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• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/J-gn4v64/it-infrastructure-jobs/senior-technician-linux-noc-managed-services-sydney.php

Other Information

Other titles for this role in other organisations might be: Linux Support Engineer, Managed Services Technician, Network Support Officer, Remote Support Engineer, IT Support Technician, Virtualisation & Network Technician.

Appetency Recruitment Service@ 1300 507 007

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