Job Description

• Level 3 role with midsize but growing IT consulting company
• Great tech exposure across IT infrastructure and Cloud services
• Learning opportunity providing exposure to Small, Medium to Large organisation

Our Client:                        

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

About The role:

The role act as the final point of escalation for the Service Desk and about 20% project work (as an estimate and this might change as well)

 Core responsibilities: 

 ·         Administering and Maintaining a range of networks and systems & providing network and systems guidance and support to large client portfolio  

·         Supporting clients to resolve high level IT issues escalated within the Service Desk in a timely and professional manner

·         Overseeing patch management regimes and anti-virus compliance for managed clients

·         Assisting with the onboarding of new clients and adoption of new technologies

·         Assisting with the delivery of infrastructure projects autonomously and/or within a team

·         Validating and assisting in the maintenance of the client’s risk and issues registers

·         Provide recommendations for improvements to client’s infrastructure and IT processes

·         Working closely with technical leads on other knowledge domains 

·         Assisting the sales team with hardware specifications, quoting and technical solutions 

·         Ongoing coaching/mentoring of junior engineers within the team

·         Champion the products within the core management toolset 

·         Working within rotational oncall roster

 Technical Skills Alignment:

• Ms Azure and O365 Services (Exchange Online, SharePoint online, OneDrive, Ms Teams)
• Windows Server & Virtualisation Technologies (VMware and/or Hyper V)
• ConnectWise Administratin/ Automation experience. 
• Experience with Backup technologies (on premise and cloud – Veeam, Azure Backup, Backupify, StorageCraft)
• Active Directory and Exchange Server upgrades and administration
• Networking experience – routing / switching / firewall configuration and management (WatchGuard, Fortinet, PaloAlto, Juniper, HP ProCurve)
• ConnectWise, IT Glue, Auvik, Kaseya & Solarwinds N-Central toolsets
• Experience with Anti-Virus products (Cylance, Sophos or Kaspersky)

The successful candidate will bring: 

• Excellent client service skills, communication skills and will be a reliable, professional individual
• IT experience in multi-server, multi-site, multi-domain environments (MSP experience is essential)
• Minimum 3 years’ experience in a similar role
• Tertiary qualification and Industry certification– IT, Engineering Degree, or equivalent experience. MCSA, VCP or CCNA.
• ITIL Foundations certification 
• Must have a full Driver's License and their own car to attend client sites  

On Offer:

• Full time role + Competitive Remuneration
• Great culture – teamwork and supporting learning environment
• Great learning and growth potential

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: http://appetencyrecruitment.com.au/05a77313/information-technology-jobs/systems-engineer-south-melbourne.php

Other titles for this role in other organisation might be: System Engineer, Senior System Engineer, Managed Services Engineer, Managed Services Consultant, Projects Engineer, IT Consultant, Senior System Administrator

Appetency Recruitment Service @ 03 8560 3750