Job Description

• Support multiple clients Team providing an opportunity to learn and grow
• Central location with good work environment
• Opportunity to be part of a culture change from reactive to proactive support

Our client is established Managed Service Provider supporting SMB clients in Melbourne. The company provides IT support to all sectors but specially to construction industry.

About the role

Catering to small and medium enterprises throughout Melbourne, you will be working on a centralized helpdesk across L1, L2 and L3 tickets. The expectation from this role is someone who understands technologies well and has supported multiple clients in Level 2 capacity for a couple of years.

Role and Responsibilities:

As a key member of the Service Desk team, you will provide first-line technical support to the clients, troubleshoot and resolve a wide range of technical issues, and ensure that the customers receive the highest level of service at all time:

• A genuine "customer first" focus 
• Ability to operate independently and contribute actively as part of a team
• Provide over the phone and on-site support to the end users
• Experience supporting multiple clients
• Resolving customer issues by working on tickets and managing your own or allocated tasks and incidents
• Resolve tickets across technologies such as Office 365, Admin / Migrations, Azure, OneDrive, SharePoint, End point manager, Veeam, Sophos, Watchguard, SentinelOne, MS Teams

 Experience and Skills Requirements:

• Atleast 2+ years MSP experience supporting multiple customers at the same time
• Ability to multitask and deal with multiple customers in varying IT capability
• Have outstanding customer service skills
• Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
• Excellent communication customer service skills
• Full Australian Driver’s License and own car

On Offer:

• Competitive Remuneration
• Permanent position
• Good working environment providing a long term career

How to apply

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Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk

Support, Level 2 Technician, Support Engineer, Managed Services Engineer, Operations Engineer

Appetency Recruitment Service @ 1300 507 007

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