Job Description

• Mandatory AirWatch MDM support and maintenance experience
• Opportunity to work and coached by MDM solution architect
• Permanent role with great learning opportunity

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical expert for mobility solutions especially Airwatch for external clients (enterprise level clients) by providing a combination of project and BAU support services. 

Common Requirement:

• Excellent problem identification and technical problem-solving skills.
• Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high-quality customer service often under tight customer deadlines.
• Strong over the phone support skills and ability to compose, clear and concise technical communications.

Job tasks and responsibilities

• Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
• Have proven expertise in supporting, maintaining and troubleshooting “complex” Air watch or any equivalent MDM systems
• Experience with Design and implement of simple MDM solutions for the clients will be highly regarded
• Address client queries over the phone and resolve their mobile devise related issues
• Work with the Solution Architect to implement the solutions
• Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS
• Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.

Experience: You MUST have:

• 2-4 years work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
• Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
• Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc
• Technical Certification in one or more MDM Products (AirWatch, MobileIron,XenMobile, Symantec MDM, Good Tech)
• Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
• Must have great communication and documentation skills.

What is on offer:

• Permanent position
• Excellent client engagement role
• Competitive remuneration
• Opportunity to grow into the solution architect role
• Mentoring for MDM (Mobile Device Management) Airwatch Solutions design and implementation by solutions architect

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://portal.appetencyrecruitment.com.au/aaa7cf83/information-technology-jobs/airwatch-mdm-support-analyst-melbourne.php

Other titles for this role in other organisation might be: Service Desk Analyst, Mobility support Specialist, MDM support Analyst, System Administrator, Junior System Engineer