Job Description

• Project execution and client engagement role
• Excellent technical, Customer Service and Communication skills required
• Great Culture – Small business with good sense of ownership across team

Our Client:                        

Our client is small MSP business that is driven by Ownership and Accountability. We is looking for dynamic and experienced leader to lead the service delivery team.

Common Requirement:

• Proven leadership experience and a strong believe in customer service
• Excellent communication and client management skills
• Self-starting individual comfortable with decisions making, leading teams and conflict handling.
• Strong technical IT infrastructure solution background
• Owns his/her responsibilities and carry's them to 100% rather than working by the clock

Role & Responsibilities

• You will be an accomplished IT professional with a strong technical background
• Experience in small-medium sized business would also be hugely advantageous.
• Strong projects delivery experience across:
  • Office 365 Admin / Migrations
  • Azure
  • Exchange Server
  • Veeam
  • Watchguard / Fortinet
  • MS Teams
  • Ticketing and Documentation Systems
  • RMM Exposure
• Project manage, coordinate and execute all the projects as per the scope
• Engage client and communicate clear project plans
• Create project plan, coordinate with client and manage client expectations
• Deal with escalations from service desk, if required

Experience Requirements:

• Minimum 2-5 years of level 3 and project experience across infrastructure and network
• Good O365, cloud migration and on premise projects experience
• Excellent reporting, written and verbal communication skills
• Experience with maintaining and supporting Microsoft based IT systems
• Certification such as MCSE or MCSA or in technologies such as Windows Server administration, networking or virtualisation technologies
• You must have excellent ticket communication experience

On Offer:

• Full time role + Competitive Remuneration + Leadership Position
• Great culture
• Leadership and growth potential

How to apply:

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