Support and Field Engineer

Job Description

• Growing MSP that offers great culture and personality fit
• A cloud first Sydney based MSP that is onboarding it 1^st client in NZ (existing large AU client now onboarding the NZ branch)
• Client focused hybrid work environment

Our client 100% managed services focused and growing Managed Service Provider. When hiring Personality, Communication and Cultural fit is the top priority when hiring for the team. The team will work closely and help gain more skills but we are looking for someone for the MSP who is great with the customer and understand “why for the business”

The business predominantly support small to medium size (10 to 200 size) professional businesses through local team based in Australia and now New Zealand. The value proposition for this amazing business is to advise what is the right solution for the business. The company is planning to expand its NZ operations through similar client acquisition.

About the role

We are looking for ambitious, always looking to learn, people’s person, and growth oriented person. The culture of the organisation promotes collaboration, teamwork, learning and ownership. We are looking for someone who wants to be part of such culture.

You will be working with the team in Australia. You will be supporting the NZ customers over the phone or travelling to their offices for onsite support, projects or when you are required to operate from client office as part of the managed services agreement. Thus, the role will be hybrid i.e operating from home unless you are required to work from client office.

Must haves for the role:

·       Strong client focus and excellent communication skills

·       Ability to build relationship and instill confidence in the customer especially in challenging situations that you and your team will resolve the problem soon

·       Strong technical experience across a wide variety of technologies and ability to identify improvement opportunities in client environment

·       Enjoys standards, improvements and enhancements that help the client and others

Role and Responsibilities:

The role will require you to provide both remote and on-site client support

·       Work with a tickets across Australia and New Zealand clients, managing your own tasks and incidents (Autotask / ConnectWise); 

·       Experience with problem identification and remediation

·       Excellent customer engagement skills

• Ability to support on-premise infrastructure, O365 administration and eagerness to learn more cloud technologies
• Strong experience across a wide variety of technologies
• Troubleshooting skills across multiple technologies
• Desktop Support & End user support
• On-prem MS Windows Server Administration / Exchange Server / SQL Server Administration
• M365 - Office 365 / Microsoft 365 / Intune / Team / SharePoint / OneDrive administration
• On-prem AD / Azure AD / Entra ID
• Hyper-V & VMWare Administration
• Networking Skills (Routing / NAT / VLAN)

·       Identify risks and improvements opportunities in client environment

·       Managing a portfolio of clients as an onsite technical resource

Experience and Skills Requirements:

·       New Zealand Citizen

·       Exceptional communication skills and outstanding customer service skills.

·       Around 4 - 8 years MSP relevant experience

·       Eagerness to learn and grow

·       Experience with Windows Server, Active Directory, Exchange server, TCP/IP, DNS, DHCP, Office365 / Microsoft 365, Azure

·       Experience with MSP tools, systems and processes such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint

·       Strong experience with creating, documenting and implementing standardisation across client environments

·       Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly

·       Own reliable vehicle (Vehicle Allowance / Reimbursements will be provided)

On Offer:

• Permanent position
• WFH & Hybrid environment
• Certification reimbursement
• Personality similar to yours and Culture that you will like

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website Can you please share your resume via the below link
•  If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/uploadcv.php

Other titles for this role in other organisation might be: Field Engineer, Level 2 Engineer, Support Engineer, IT support, Managed Services Engineer, Systems Engineer, End-user Support Engineer

Appetency Recruitment Services @ 03 8560 3750

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