Job Description

• Permanent role with leading managed services business
• Fantastic Work Environment – Ambitious team
• Expanding learning & great career

Our client is a renounced and mid-large managed services business with presence across Australia and New Zealand. Join a team that prides about providing a challenging work environment and exceptional opportunity to learn & grow.

To be successful in this role you will need to

• Great written and verbal communication skills and phone manner
• Ability to listen to customer and deliver exceptional customer service and customised solutions
• Ability to take accountability, mentor other staff & deliver customer satisfying results
• Be career focused - Be well presented, quick learner and show evidence of such

What will you do?

You shall be contributing significantly across managed services and projects across multiple clients and projects.

You shall be working with diverse clients from small to enterprise level across public and private sector companies thus the focus will always be to ensure exceptional customer outcomes – customer first.

• You will be working across multiple technologies and clients
• Must Have sound technical knowledge of Server infrastructure, Networks, Cloud environment, storage and associated infrastructures
• Maintaining client’s system infrastructure and troubleshoot issues as required
• Design, implement and deploy infrastructure, cloud, network, storage solutions
• Strong documentation and network diagramming skill-set to capture and document requirements
• Build, deploy and manage SOE technology & environment including desktop refresh & rollouts
• Mentor L1 & L2 staff and work with peers to resolve complex problems
• Completing training & certification as agreed
• Travel to client sites for implementation, troubleshooting

Strong Technical Skills across:

You need to technically very strong as you shall be the final escalation point / technical gurus in the organisation.

Server infrastructure including:

• Virtualisation experience with both VMware and HyperV with Windows server ’08 – ‘16
• Linux server exposure (preferred - knowledge)
• Active Directory, DNS, DHCP, Microsoft Exchange & Office365, server monitoring & patching
• Design, deploy, maintain & troubleshoot infrastructure
• Peripherals deployment and troubleshooting

Troubleshooting and administering:

• Server level and final point of escalation across technologies

Cloud:

• Azure, AWS cloud environments
• Citrix
• Design, Migration, deploy & troubleshooting

Networking Troubleshooting:

• IP Troubleshooting, Subnetting, VPN tunnelling, Routing & Switching, Core understanding of routing, Connectivity issues, Firewall related issues, bridging port access

Storage & Back up:

• Design, Deploy, Schedule, and troubleshoot storage & backups strategies

Required Experience, Qualifications & Other requirements

• Several years experience as final escalation point or working in senior role
• Previous Managed Services Experience
• Experience across technologies
• Tertiary qualifications in an IT or related discipline
• Technical certifications – MCSE, MCSA (Window Server 2008 or 2012), MCSA (Office 365), CCNA, VCP
• Full driver licence
• Full rights to work in Australia

What is on offer:

• Base Salary + super + Permanent position
• Excellent opportunity to learn and grow
• Excellent office & culture - where people enjoy their job and work together.

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://portal.appetencyrecruitment.com.au/629eccb9/information-technology-jobs/level-3-system-engineer-melbourne.php

Other titles for this role in other organisation might be: System Engineer, Senior System Engineer, Projects Engineer, Senior Projects Engineer, IT Consultant, Senior System Administrator