Job Description

• Face-2-Face Level 2 role with exposure to all technologies
• Ideal for someone who is Senior Service Desk and has hands-on troubleshooting experience 
• Excellent communication and client engagement skills

Our client is small but established managed service provider that services small to mid-market client. 

As a Field Engineer, you will be handling all escalations from L1 helpdesk, traveling to client sites and resolving the client issues. You shall be face of the organisation and be responsible for building client trust

Key responsibilities include:

• - Supporting and troubleshooting various Microsoft technologies at Level 2;
• - Face-to-face IT break-fix support across desktops, laptops, servers, peripherals, VOIP, apps, network and internal systems;
• - Responding to requests promptly through excellent customer service;
• - Working across: Active Directory, Windows 7/10, Office 365, Exchange 2016, Hardware and peripherals

Requirements:

• Previous experience in Level 2 support roles. Level 3 exposure is preferred 
• Relevant industry certifications such as MCSA, MCSE, CCNA, ITIL, etc
• Hands on experience on server, network and cloud infrastructure environments
• Previous experience troubleshooting servers, network related issues 
• Experience carrying out Office365 migrations
• Experience managing and administering Office365, Azure, phone systems (3CX), servers, network etc

What is on offer:

• Base Salary + super 
• Permanent position
• Excellent client engagement role
• Excellent office, parking, and work flexibility

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://portal.appetencyrecruitment.com.au/704b6bfa/information-technology-jobs/field-engineer-level-2-st-kilda.php

Other titles for this role in other organisation might be: IT Support Analyst, Service Desk Analyst, Senior Service Desk Analyst, IT Analyst, IT support, Junior IT Administrators, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Field Engineer

Appetency Recruitment Services @ 03 8560 3750