Job Description

Role: Solution Architect – Mobility

Location – Melbourne

Roles and Responsibilities:

Require a self-motivated team player who loves working with emerging technologies, is a strong communicator (verbal and written) with a passion and commitment towards exceptional customer service, works well unsupervised and can pick things up quickly.

Candidates Must Have:

1. Excellent problem identification and technical problem solving skills.
2. Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high quality customer service often under tight customer deadlines.
3. Hands - on experience in technical written communications such as ability to compose, clear and concise technical communications.

Experience & Skills

• Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
• Have proven expertise in supporting, maintaining and troubleshooting Air watch or any equivalent MDM systems.
• Work Experience as a System Administrator - supporting Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
• Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
• Good understanding of server configuration: Windows Server 2008 / 2003, Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), Exchange , Active Directory, Web server platforms (IIS, Apache), other mail systems, web certifications such as SSL and IIS
• Security Administration experience: Authentication, Certificate system, High Availability technologies.
• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
• Technical Certification in one or more MDM Products is highly preferred.
• Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
• Must have great communication and documentation skills.