Job Overview
Technical Support Engineer
Job Description
Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.
Role:
The Technical Support Engineer role resides within the Managed Services Practice and is responsible to provide customer-focused ICT support via telephone, ticketing systems, remote monitoring and maintenance.
Responsibilities:
- Troubleshooting and resolving issues with end user’s IT equipment 

- Recommend and follow IT best practice policies and procedures 

- Identify risks and opportunities arising from, or affected by, infrastructure configuration
- Professionally and courteously answering inbound requests via phone, email or in person from customers and handling queries in accordance with established protocols 

- Working within an ITIL framework for service delivery, including ticket triage and assigning ticket 
severity, impact, and customer-specific ticket details 

- Ensuring that client documentation is kept up-to-date and documentation is followed 

- Keeping meticulous and clear records of time spent on all activities and records 

- Maintain and obtain professional certifications to align with business objectives 

- Keeping up to date with the latest technology trends 

Requirements:
- Industry recognised certifications (MCSA / CISCO / VMware / CCNA / CCNP) 

- MSP experienced (required) 

- Previous experience in providing high levels of client service and support required 

- Strong attention to detail and enthusiasm to learn 

- Excellent verbal and written communication skills 

- Ability to deal confidently with clients, suppliers and staff at all levels 

- Highly methodical and organised approach to work 

- Demonstrated ability to remain self-motivated and productive when working autonomously 

- Energetic, creative and proactive attitude 

What is on offer:
- Base Salary + Super
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply:
- If you on our website, apply below
- If you are NOT on our website, please apply on the link: https://portal.appetencyrecruitment.com.au/5e9e2a1f/information-technology-jobs/technical-support-engineer-south-melbourne.php
Other titles for this role in other organisation might be: Senior L2 Engineer, L2/L3 Engineer, Service Desk Analyst, IT Technician, Support Engineer, End User Support Engineer
Appetency Recruitment Services @ 03 8560 3750